At a Glance
- Tasks: Lead and inspire a team of 20-25 associates to deliver exceptional customer service.
- Company: Join Amazon, a global leader in e-commerce with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and supports career advancement.
- Why this job: Make a real impact by developing your team and enhancing customer experiences.
- Qualifications: Leadership experience in customer service and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Are you passionate about motivating and developing a team of driven, customer-obsessed associates?
Do you love to dive into systemic issues and develop solutions to challenging problems?
If you answered yes to both these questions we have the career for you!
Amazon is looking for a Team Manager who will have responsibility for approximately 20 to 25 associates.
The number one priority for this role is to ensure that associates are supported to deliver a world class customer experience.
A Team Manager sets the vision and culture of their team by creating individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions.
The ideal Team Manager understands that supporting their people is the most important role they perform.
To achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invests time in developing their people to feel supported to become legends!
They build an inclusive work environment where associates are engaged and feel a positive sense of achievement about their role in creating world class service.
Successful candidates will demonstrate:
Leadership
- Effectiveness in developing a large team of customer service associates.
- Ability to engage team members in group discussions
- Understanding of effective coaching techniques
- Ability to support people through individual development plans
- Proficient listening and overall communication skills
- Positive communicator who is sensitive to having difficult conversations to motivate associates to engage our customers in a positive style
- Ability to confidently facilitate team discussions and communicate business messages
- Demonstrates a high level of professionalism and is approachable
- Operational
Delivery
- Time management and organizational skills
- Completes tasks on time to a high quality standard
- Takes action on issues and opportunities raised in team Gemba discussions or continuous improvement initiatives
- Helps associates understand the performance bar and supports them to reach it
- Develops and achieves performance goals and objectives in line with the network wide vision and goals
- Encourages team engagement
- Experience demonstrating leadership and people management in Customer Service or customer facing roles
- Speak, write, and read fluently in English
- Bachelor's degree or equivalent - Experience in a people management or leadership role which includes coaching and developing others
- Experience using MS Office, especially MS Excel for data analysis and pivot tables
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ( https://www. amazon. jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DSL UK Team Manager, Delivery Station Liaison employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land DSL UK Team Manager, Delivery Station Liaison
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amazon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amazon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace DSL UK Team Manager, Delivery Station Liaison
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amazon:Your cover letter is your chance to shine! Tell us why you want to work at Amazon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amazon!
How to prepare for a job interview at Amazon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
