At a Glance
- Tasks: Support IT systems and users at Amazon's logistics sites with cutting-edge technology.
- Company: Join Amazon's innovative Ops Tech IT team, a leader in tech support.
- Benefits: Enjoy career growth, mentorship, and industry-recognised qualifications.
- Other info: Collaborate with diverse teams and suggest improvements to enhance IT services.
- Why this job: Make a real impact while working with the latest tech in a dynamic environment.
- Qualifications: Experience in IT support and troubleshooting across various operating systems.
The predicted salary is between 31819 - 38889 £ per year.
IT Technicians in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.
Key job responsibilities:
- Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications.
- Manage tickets, providing both first and second-line support.
- Provide proactive maintenance to maximise the availability of all IT equipment.
- Implement projects and deliver innovations together with other IT Service colleagues.
A day in the life:
From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.
About the team:
Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.
Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.
Qualifications:
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Experience with network troubleshooting and support.
- Experience with computers and Microsoft Office products and applications.
- Experience communicating with a wide range of stakeholders, including your peers and leadership.
- Valid driver's license with access to a personal vehicle for daily use.
- Relevant experience working within an IT support environment or in IT asset management and purchasing.
- Advanced proficiency in local language, verbally and in writing.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
- Bachelor's degree in computer science, computer engineering, or related technical field.
- Experience with network equipment installation and configuration.
- Experience creating and improving processes.
- Experience in developing clear and concise documentation.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
IT Support Technician in Doncaster employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Doncaster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amazon values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amazon might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amazon!
✨Direct Apply to Amazon
Let's not forget to apply directly through the Amazon website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Doncaster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amazon.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amazon. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amazon
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
