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- Tasks: Provide top-notch support via phone, email, and live chat for Veeqo customers.
- Company: Join Veeqo, a fast-growing e-commerce shipping software acquired by Amazon in 2021.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values problem-solving and customer satisfaction in a supportive culture.
- Qualifications: Strong communication skills and experience with data analytics are essential; customer service experience is a plus.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Job ID: 2983380 | Project Kite – UK Parent
Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.
BASIC QUALIFICATIONS
– Advanced proficiency in local language in both written and verbal communication
– Relevant experience working with data analytics and using these metrics to identify problems
– Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
PREFERRED QUALIFICATIONS
– Beginner or advanced in Spanish / Portuguese / German / Japanese
– Business acumen in areas of e-commerce and retail is advantageous
– Experience within a customer service /contact centre environment would be an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Customer Support, Veeqo employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support, Veeqo
✨Tip Number 1
Familiarise yourself with Veeqo's software and its features. Understanding how the platform works will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. As a First Line Support Agent, you'll need to handle complex situations. Practising scenarios where you resolve customer issues can prepare you for the types of challenges you might face.
✨Tip Number 3
Showcase your communication skills in every interaction. Whether it's through phone, email, or live chat, being clear and concise is key. Consider practicing with friends or family to refine your approach.
✨Tip Number 4
Research common e-commerce challenges and trends. Having knowledge about the industry will allow you to engage in meaningful conversations and provide better support to customers, making you a standout candidate.
We think you need these skills to ace Customer Support, Veeqo
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Support position at Veeqo. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills: Since the role requires advanced proficiency in local languages and excellent communication skills, ensure your CV and cover letter showcase your ability to communicate effectively in both written and verbal forms.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer issues or improved processes in previous roles. This will demonstrate your proactive problem-solving skills, which are crucial for this position.
Tailor Your CV: Make sure your CV is updated and tailored specifically for the Customer Support role. Include relevant experience in customer service, data analytics, and any familiarity with e-commerce or retail environments to stand out.
How to prepare for a job interview at Amazon
✨Showcase Your Communication Skills
As a Customer Support Associate, you'll need to demonstrate advanced proficiency in both written and verbal communication. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've effectively communicated with customers in the past.
✨Familiarise Yourself with Veeqo
Research Veeqo's services and understand their role in the e-commerce landscape. Being knowledgeable about their software will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of examples from your previous experience where you successfully resolved customer issues or improved processes, and be ready to explain your thought process during these situations.
✨Demonstrate Team Spirit
Veeqo values teamwork, so be prepared to discuss how you've collaborated with others in a professional setting. Share specific examples of how you contributed to a positive team environment and supported your colleagues in achieving common goals.
