Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies.
Key job responsibilities
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
- Communicate effectively in English
A day in the life
We are seeking an experienced team manager to join our operations in London to develop, manage, and support our Amazon Data Services team with Speech and language solutions.
About the team
The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy.
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AI/ML Team Manager, Artificial General Intelligence – Data Services in City of London employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
