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- Tasks: Join us as a Catalog Specialist, tackling customer service challenges and enhancing e-commerce experiences.
- Company: Amazon Home Services is a leader in e-commerce, dedicated to customer satisfaction and innovation.
- Benefits: Enjoy flexible working hours, remote options, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values your input and drives real change in customer experience.
- Qualifications: A Bachelor's degree and fluency in English are essential; advanced Excel skills are a plus.
- Other info: Willingness to work weekends is required, with two days off during the week.
The predicted salary is between 28800 - 43200 £ per year.
re you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.
We are looking out for candidates for Catalog Assistant (FTC – Contract Role)
In this role, you will be responsible for working closely with Brands/Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.
Key job responsibilities
Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
· Report audit results and communicate them to others within the organization.
· Analyze data and identify new trends/patterns.
· Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
· Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
· Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
BASIC QUALIFICATIONS
– Bachelor\’s degree
– Speak, write, and read fluently in English
– Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
– Knowledge of Excel at an advanced level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Catalog Specialist I, VAS employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catalog Specialist I, VAS
✨Tip Number 1
Familiarise yourself with Amazon's customer service philosophy. Understanding their approach to customer obsession will help you align your responses and demonstrate that you share their values during any discussions or interviews.
✨Tip Number 2
Brush up on your analytical skills, especially in data analysis. Since the role involves identifying trends and patterns, being able to showcase your analytical thinking through examples will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Amazon Home Services. They can provide insights into the company culture and specific expectations for the Catalog Specialist role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office, particularly Excel. Highlight any advanced functions you are familiar with, as this will demonstrate your capability to handle the data analysis aspects of the job effectively.
We think you need these skills to ace Catalog Specialist I, VAS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Catalog Specialist I position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Skills: Emphasise your analytical skills, customer service experience, and proficiency in Microsoft Office, especially Excel. Provide specific examples of how you've used these skills in previous roles to solve problems or improve processes.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for e-commerce and your ability to work collaboratively with various teams. Mention your flexibility and willingness to work weekends, as this is a key requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Amazon
✨Show Your Customer Obsession
Demonstrate your passion for customer service by sharing specific examples of how you've gone above and beyond to meet customer needs in previous roles. This will resonate well with the company's focus on customer experience.
✨Be Data-Driven
Prepare to discuss how you've used data analysis in past positions. Highlight any experience you have with identifying trends or patterns, as this role requires analytical skills to improve service fulfillment.
✨Familiarise Yourself with SOPs
Understand the importance of Standard Operating Procedures (SOPs) in maintaining high levels of accuracy and productivity. Be ready to discuss how you’ve followed or improved processes in your previous jobs.
✨Flexibility is Key
Since the role requires working weekends, be prepared to express your willingness to adapt your schedule. Share any experiences where you've successfully managed flexible work hours or adapted to changing demands.
