At a Glance
- Tasks: Provide top-notch customer service and organise successful re-delivery of parcels.
- Company: Join Amazon, the world's most customer-centric company.
- Benefits: Enjoy competitive pay, health insurance, and great employee discounts.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 26400 - 27500 £ per year.
Location - DPN1 - Unit A&B Woodlands Industrial Storage Estate, Longtown, 1N51, Carlisle, CA6 5TR
Pay Rate - £12.70
Shift - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Delivery Station Liaison?
- You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels.
- You will call customers to confirm crucial delivery details and prevent further delivery delays.
- Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day.
- Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm.
What qualifications do we need from you?
- Have the right to work in the United Kingdom without restrictions.
- Experience in customer service, retail or hospitality industry.
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
- Excellent time-management, organisational, and prioritisation skills.
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive.
- Intermediate computer literacy.
What strengths will you bring?
- Hard-working, articulate, and detail-orientated.
- Friendly and customer-focused in every situation.
- Ability to learn quickly and embrace change.
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
- Pension Plan
- Competitive holiday allowance
- Health insurance
- Life insurance
- Amazon.co.uk discount
- Employee assistance program
- Organisational progression options
- Additional add-on benefits of your choice
If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience. If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Delivery Station Customer Service Associate in Carlisle employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Customer Service Associate in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amazon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amazon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Station Customer Service Associate in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amazon:Your cover letter is your chance to shine! Tell us why you want to work at Amazon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amazon!
How to prepare for a job interview at Amazon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
