Operations Manager - Am Shift in Birmingham

SummaryOperations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow. Key job responsibilities Manage and develop a team of Area Managers Lead operational teams on a shift, deal with issues, and positively impact site performance Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence Work closely with other support teams, including HR, Finance, Health and Safety, and Security Design and deliver initiatives across the sites to improve operational performance A day in the lifeYou'll lead shifts at one of our operational sites. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. About the team2 Area Managers covering operation - 2 x Day AMs (Sun-Weds and Weds-Sat) Basic qualifications- Bachelor's degree, or Advanced degree- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience in English-language communication skills, both written and verbal- Experience in making data driven business decisions- Experience with operations/supply chainPreferred qualification - Experience with Six Sigma tools and Lean techniques- Experience in a logistics/operations environment- Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environmentAmazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.