Av Operations Manager - Up To £45,000 A Year

Overview In this role, you will oversee the Lifelong Learning departments commercial finances, acting as the operational engine for revenue capture, performance reporting, and data integrity. You will line-manage two Revenue Associates and partner with senior stakeholders to support strategic decisions. The role balances financial control with process improvement to sustain a fast-growing, commercially ambitious function. You will shape how data and systems support cross-functional delivery and impact. This is a chance to contribute to a world-leading institution and to help unlock sustainable growth. Pay / Benefits sector-leading salary 43 days’ annual leave generous pension schemes flexible working policy from day one family leave packages on-site leisure facilities Responsibilities Manage day-to-day revenue collection, income tracking, payment monitoring and debt management; reconcile CRM, programme records and financial systems Monitor programme and portfolio profitability via P support quarterlyforecasting and annual budgeting Develop and maintain reporting tools and performance indicators to drive operational and strategic decision-making Maintain commercial data integrity across systems; support improvements tocommercial systems and processes Contribute to cross-functional projects to enhance Lifelong Learnings operational effectiveness Line manage two Revenue Associates and develop team capability Key requirements Experience managing revenue operations, invoicing or accounts receivable processes Experience producing financial analysis and management reporting for operational and commercial decision-making Proven track record of implementing and improving operational processes and controls Experience managing staff and developing team capability Strong understanding of financial controls, revenue recognition and commercial reporting principles Knowledge of CRM and business systems — Salesforce knowledge would be a particular advantage Strong commercial and financial analytical skills with ability to interpret data and communicate recommendations Excellent attention to detail and ability to interrogate data for accuracy and relevance Strong relationship-building and stakeholder management skills Degree-level education or equivalent professional qualification or experience An understanding of university executive education or lifelong learning environments is desirable Stakeholder management Attention to detail Analytical thinking CRM and business systems knowledge Salesforce knowledge (advantage) Financial systems familiarity