Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers maximise their AWS experience by providing technical guidance and support.
- Company: Join Amazon Web Services, the leading cloud platform trusted by top businesses worldwide.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and access to AWS certifications.
- Why this job: Be part of a dynamic team transforming businesses through innovative cloud solutions.
- Qualifications: Experience in tech domains like software development or cloud computing is preferred.
- Other info: Diverse backgrounds are encouraged; apply even if you don't meet all qualifications.
The predicted salary is between 42000 - 84000 £ per year.
Technical Account Manager, Enterprise Support
Join to apply for the Technical Account Manager, Enterprise Support role at Amazon Web Services (AWS)
Technical Account Manager, Enterprise Support
Join to apply for the Technical Account Manager, Enterprise Support role at Amazon Web Services (AWS)
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you\’ll proactively find opportunities for customers to gain additional value from AWS
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops and other enablement sessions.
- You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
About The Team
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience in IT development or implementation/consulting in the software or Internet industries
Preferred Qualifications
- Experience working within software development or Internet-related industries
- Experience migrating or transforming legacy customer solutions to the cloud
- Experience working with AWS technologies from a dev/ops perspective
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – AWS EMEA SARL (UK Branch)
Job ID: A3004967
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Engineering
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x
Get notified about new Technical Account Manager jobs in London, England, United Kingdom.
London, England, United Kingdom 1 month ago
Technical Account Manager (UKI), Enterprise Support – EMEA Partner
London, England, United Kingdom 14 hours ago
Senior Technical Account Manager – Alternative Investment Funds
London, England, United Kingdom 2 weeks ago
Enterprise Sales Strategic Account Executive
London, England, United Kingdom 1 week ago
Key Account Manager – Clinical Diagnostics (IVD)
Teddington, England, United Kingdom 1 month ago
London, England, United Kingdom 4 months ago
Customer Success Manager (Account Manager)
Harrow, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
Senior Customer Success Manager – Strategic Accounts
London, England, United Kingdom 1 week ago
London Area, United Kingdom 10 minutes ago
Senior Services Sales Engineer for North Europe (UKI, Ben & Nordics)
Key Account Manager – Strategic Enterprise Solutions
Waltham Forest, England, United Kingdom 2 weeks ago
Senior Customer Success Manager, Sales/ Service Cloud
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 months ago
Specialist Sales Account Manager – London
West Ham, England, United Kingdom 2 months ago
Senior Customer Success Manager, Sales/ Service Cloud
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
Datchet, England, United Kingdom 2 weeks ago
Presales Technical Consultant – M365, Azure
AWS ES SI – Sr. Media Specialist Technical Account Manager, Strategic Industries
London, England, United Kingdom 1 week ago
Identity Security – Sr Customer Success Manager – French Speaking
Technical Acct Mgr (EMEA), AWS Enterprise Support, ES – EMEA – UKI
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
Mid Market / Enterprise Customer Success Manager (French Speaking) – 7 month FTC
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 1 week ago
London Area, United Kingdom £50,000.00-£60,000.00 3 hours ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 3 days ago
Tottenham, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Technical Account Manager, Enterprise Support employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, Enterprise Support
✨Tip Number 1
Familiarise yourself with AWS services and solutions. Understanding the technical aspects of AWS will not only help you in discussions but also demonstrate your commitment to the role. Consider taking some online courses or certifications to boost your knowledge.
✨Tip Number 2
Network with current or former AWS employees, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or solved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on industry trends and challenges related to cloud computing. Being knowledgeable about the latest developments will allow you to engage in meaningful conversations with potential clients and showcase your expertise.
We think you need these skills to ace Technical Account Manager, Enterprise Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud computing, technical consulting, and customer relationship management. Use keywords from the job description to demonstrate your fit for the Technical Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud technology and how your background aligns with AWS's mission. Mention specific experiences where you've successfully supported customers or led technical projects.
Showcase Technical Acumen: Provide examples of your technical skills and experiences, particularly in AWS technologies or similar environments. Discuss any relevant certifications or training that would make you a strong candidate for this position.
Highlight Soft Skills: Emphasise your ability to build relationships and communicate effectively with diverse stakeholders, from developers to executives. Share instances where you've demonstrated leadership or problem-solving skills in a technical context.
How to prepare for a job interview at Amazon Web Services (AWS)
✨Understand AWS Services
Familiarise yourself with the range of AWS services and how they can benefit enterprise customers. Be prepared to discuss specific services that relate to the role and how you would advocate for their use in solving customer challenges.
✨Showcase Your Technical Acumen
Demonstrate your technical knowledge by discussing past experiences where you've successfully implemented or consulted on cloud solutions. Highlight any relevant projects that showcase your ability to drive technical discussions and manage risks.
✨Build Rapport with Customers
Emphasise your ability to develop trusting relationships with clients. Prepare examples of how you've understood customer needs and provided tailored solutions, as this is crucial for a Technical Account Manager role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific incidents or challenges that a customer might face when using AWS, and be ready to articulate your thought process.
