At a Glance
- Tasks: Troubleshoot and maintain AWS data centre systems, ensuring high reliability and performance.
- Company: Join Amazon, a leader in cloud technology with a diverse and inclusive culture.
- Benefits: Competitive pay, flexible work-life balance, mentorship, and career growth opportunities.
- Other info: Dynamic environment with opportunities for learning and professional development.
- Why this job: Be part of a team that powers the world's largest cloud infrastructure and solve real-world challenges.
- Qualifications: Experience in networking and Linux; ability to lift equipment and troubleshoot hardware.
The predicted salary is between 28800 - 43200 £ per year.
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running, supporting data centers, servers, storage, networking, power, and cooling to ensure continual access for customers. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.
Join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaborate with teams across AWS to deliver high safety and security standards while providing scalable capacity at a low cost. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, gain troubleshooting skills on one or more operating systems, and troubleshoot and solve most infrastructure issues. Issues are escalated to appropriate resolver groups when necessary. You will create and maintain documentation on supported technologies and convey SOPs to junior staff.
Responsibilities
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently. Act as escalation point and technical troubleshooter for all systems and problems. Deep dive into Linux server issues. XEN service virtualization troubleshooting.
- Troubleshoot technical issues on platforms ranging from systems to power/mechanical. Remediate physical layer outages (systems & network). Remediate or recover physical power issues on racks. Participate in data center power & cooling events.
- Meet 24x7 on-call requirements and respond during shift rotations. Install & configure racks of hosts in line with internal SLAs. Triage & resolve trouble tickets for all devices in your region. Serve as data center point of contact for high-severity issues. Physically replace server and network device parts. Ensure correct rotation of parts & spares. Help define metrics to increase customer uptime. Enforce Amazon’s security best practices. Interact with third-party vendors & contractors. Contribute ideas to improve operational efficiency.
- Participate in and deliver on high-impact small to mid-scale projects. Participate in team meetings for metric analysis and project status updates. Help build the world’s largest Cloud infrastructure.
- Share knowledge and help educate less technical staff on best practices related to service ownership issues.
About AWS
Diverse Experiences. AWS values diverse experiences. If you don’t meet all preferred qualifications, we encourage you to apply. If your career is just starting or follows a non-traditional path, apply anyway.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive cloud platform. We pioneered cloud computing and continue to innovate. Customers range from startups to Global 500 companies rely on our products and services.
Inclusive Team Culture
We nurture inclusion through employee-led affinity groups and ongoing events and learning experiences. Contribute to CORE and AmazeCon conferences, among others, to embrace diversity.
Mentorship & Career Growth
We aim to raise performance and offer mentorship and resources to develop professionally.
Work/Life Balance
We value work-life harmony and flexibility in our culture to support personal well-being and professional success.
A day in the life
Troubleshoot facility and rack-level events within SLAs. Perform root cause analysis of equipment failures. Adhere to safety procedures. Respond to off-hour emergency calls during on-call rotations. Comply with physical security procedures and policies.
Basic Qualifications
- Experience in computer networking
- Experience working with Linux operating systems
- Ability to lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair
Preferred Qualifications
- Ability to work in cramped spaces or elevated locations while following health & safety guidelines
- Experience dealing effectively with customers during problem resolution and working under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build.
Data Centre Technician, Operations, IT, & Support Engineering in Swindon employer: Amazon Web Services (AWS)
At Amazon Web Services (AWS), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our UK team is dedicated to employee growth, providing ample opportunities for professional development and mentorship while working with cutting-edge technology in the cloud sector. Join us to make a meaningful impact by guiding strategic customers towards successful cloud operations and shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Technician, Operations, IT, & Support Engineering in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amazon Web Services (AWS) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amazon Web Services (AWS) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amazon Web Services (AWS)!
✨Direct Apply to Amazon Web Services (AWS)
Let's not forget to apply directly through the Amazon Web Services (AWS) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Data Centre Technician, Operations, IT, & Support Engineering in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amazon Web Services (AWS).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amazon Web Services (AWS). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amazon Web Services (AWS)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
