Data Centre Technician, Operations, IT, & Support Engineering in Swindon

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running, supporting data centers, servers, storage, networking, power, and cooling to ensure continual access for customers. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

Join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaborate with teams across AWS to deliver high safety and security standards while providing scalable capacity at a low cost. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, gain troubleshooting skills on one or more operating systems, and troubleshoot and solve most infrastructure issues. Issues are escalated to appropriate resolver groups when necessary. You will create and maintain documentation on supported technologies and convey SOPs to junior staff.

• Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently. Act as escalation point and technical troubleshooter for all systems and problems. Deep dive into Linux server issues. XEN service virtualization troubleshooting.
• Troubleshoot technical issues on platforms ranging from systems to power/mechanical. Remediate physical layer outages (systems & network). Remediate or recover physical power issues on racks. Participate in data center power & cooling events.
• Meet 24x7 on-call requirements and respond during shift rotations. Install & configure racks of hosts in line with internal SLAs. Triage & resolve trouble tickets for all devices in your region. Serve as data center point of contact for high-severity issues. Physically replace server and network device parts. Ensure correct rotation of parts & spares. Help define metrics to increase customer uptime. Enforce Amazon’s security best practices. Interact with third-party vendors & contractors. Contribute ideas to improve operational efficiency.
• Participate in and deliver on high-impact small to mid-scale projects. Participate in team meetings for metric analysis and project status updates. Help build the world’s largest Cloud infrastructure.
• Share knowledge and help educate less technical staff on best practices related to service ownership issues.

Diverse Experiences. AWS values diverse experiences. If you don’t meet all preferred qualifications, we encourage you to apply. If your career is just starting or follows a non-traditional path, apply anyway.

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform. We pioneered cloud computing and continue to innovate. Customers range from startups to Global 500 companies rely on our products and services.

We nurture inclusion through employee-led affinity groups and ongoing events and learning experiences. Contribute to CORE and AmazeCon conferences, among others, to embrace diversity.

We aim to raise performance and offer mentorship and resources to develop professionally.

We value work-life harmony and flexibility in our culture to support personal well-being and professional success.

Troubleshoot facility and rack-level events within SLAs. Perform root cause analysis of equipment failures. Adhere to safety procedures. Respond to off-hour emergency calls during on-call rotations. Comply with physical security procedures and policies.

• Experience in computer networking
• Experience working with Linux operating systems
• Ability to lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

• Ability to work in cramped spaces or elevated locations while following health & safety guidelines
• Experience dealing effectively with customers during problem resolution and working under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build.