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- Tasks: Lead cloud transformation for top ISV customers and drive innovative solutions.
- Company: Join AWS, a leader in cloud technology with a focus on collaboration and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by guiding major companies through their cloud journey.
- Qualifications: Experience in IT transformation, excellent communication skills, and a tech background required.
- Other info: Be part of a dynamic team that values diversity and innovation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale.
The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise:
- Proven experience architecting and building agentic AI systems—including multi-agent orchestration, RAG pipelines, and prompt engineering—demonstrated through working prototypes and customer-facing demos.
- Proficiency using AI-powered coding assistants to accelerate solution development, write production-grade code, and build technical artifacts that earn customer trust.
- Software Product Management mindset with direct experience delivering or consulting on SaaS products—understanding multi-tenant architecture, outcome-based pricing models, and product lifecycle—to credibly co-design customer roadmaps from ideation to production-scale monetization.
B.Sc. in Computer Science or Information Systems required; MBA strongly preferred.
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones.
The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.
At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of Amazon to our customers, you will proactively help solve the customers’ challenges through new ideas, tools, and mechanisms.
Successful candidates will have a strong background in delivery and change management, be detail-oriented, possess excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader, can gain stakeholder buy-in, negotiate, and lead teams. Your enterprise experience and operational excellence will inform the team’s decisions, provide valuable insights, and help drive secure and robust solutions. You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers’ successful adoption of AWS.
BASIC QUALIFICATIONS
- Experience leading complex, large-scale IT/digital/business transformation or migration programs
- Experience in a senior customer-facing role
- Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C-suite/VP level
- Bachelor's degree in science, technology, engineering, math, or equivalent experience
- Strong organizational and troubleshooting skills with attention to detail
PREFERRED QUALIFICATIONS
- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- Deep knowledge of software development/engineering life-cycle from conception to delivery
- PMP and/or SCRUM/Agile, SAFe certified
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.
Senior ISV CSM, EMEA ISV CSMs employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ISV CSM, EMEA ISV CSMs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AWS, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into AWS services and recent innovations. Show us you’re not just familiar with the tech but passionate about how it transforms businesses.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led complex projects or solved customer challenges. We love hearing about real-world impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AWS team.
We think you need these skills to ace Senior ISV CSM, EMEA ISV CSMs
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your hands-on experience with agentic AI and GenAI systems. We want to see how you've architected and built these systems, so include any relevant prototypes or demos you've worked on.
Tailor Your Application: When applying, customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you understand what we're looking for and that you're genuinely interested in the role.
Communicate Clearly: Since this role involves a lot of communication with customers and teams, make sure your written application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amazon Web Services (AWS)
✨Know Your AI Stuff
Make sure you brush up on your knowledge of agentic AI and GenAI systems. Be ready to discuss your hands-on experience with multi-agent orchestration and prompt engineering, as well as any prototypes or demos you've worked on. This will show that you’re not just familiar with the concepts but have practical experience too.
✨Showcase Your SaaS Experience
Prepare to talk about your experience with SaaS products and how you’ve contributed to their lifecycle. Highlight your understanding of multi-tenant architecture and outcome-based pricing models. This will demonstrate that you can credibly co-design customer roadmaps and understand the business impact of technology.
✨Communicate Like a Pro
Since this role involves interfacing with C-suite executives, practice articulating complex ideas clearly and concisely. Use examples from your past experiences to illustrate your points. Good communication skills are key, so make sure you can convey your thoughts effectively at all levels.
✨Be a Team Player
Emphasise your ability to collaborate across different teams, such as Sales, Support, and Engineering. Prepare examples of how you’ve successfully driven collaboration in previous roles. This will show that you can work effectively within AWS’s structure to deliver outcomes for customers.