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For Companies At a Glance
- Tasks: Lead cloud transformation projects for large enterprises, guiding them through their cloud journey.
- Company: Join AWS, the world's leading cloud platform, known for innovation and customer trust.
- Benefits: Enjoy flexible work-life balance, continuous learning opportunities, and a supportive, inclusive culture.
- Why this job: Make a real impact by solving complex tech challenges and driving business success for customers.
- Qualifications: Experience in leading technical programs and engaging with executives; AWS certification required within 90 days.
- Other info: Diverse backgrounds are encouraged; mentorship and career growth resources available.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Overview
Are you excited to help large organizations unlock mission outcomes in the cloud? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) for our UK and Ireland Team, supporting large enterprise organisations in Ireland. In this role you will guide customers through every stage of their cloud evolution, turning ambitious ideas into measurable results.
You will collaborate with customers, sales, solutions architects, and service teams to solve some of today’s most complex technology challenges. Acting as a single-threaded owner, you will scope work, set goals, allocate resources, track progress, and communicate clear, data-driven updates.
By earning trust across your customers\\\’ organization, you will uncover high-value cloud use cases, establish roadmaps, define success criteria, orchestrate advanced architectures, and stand up program-level governance. Ultimately, you will own the end-to-end customer cloud journey (technical, operational, organizational, and educational) and advise executives on what “good” looks like.
At AWS we value critical thinking, ownership, and a bias for action. You bring strong technical depth, exemplary communication skills, and a passion for delivering a great customer experience.
Responsibilities
- Value Realization: Accelerate measurable business outcomes through the adoption of AWS services, partner solutions, and proven best practices.
- Relationship Management: Earn trust with stakeholders at every level, from engineers to C-suite and governing bodies, becoming their advocate inside AWS.
- Enablement: Build cloud fluency via skills guilds, immersion days, experience-based accelerators, and curated training plans.
- Governance: Establish and mature operating models that respect the unique procurement, funding-cycle, and compliance requirements of intergovernmental organizations.
- Program Leadership: Define scope, schedules, and success metrics; manage risks; and maintain clear executive communications across multiple stakeholder tiers (technical, operational, and diplomatic).
- Technical Orchestration: Align sales, solutions architecture, and service teams to design and deliver secure, scalable cloud solutions, often spanning multiple regions for data-sovereignty or humanitarian response needs.
A day in the life
- Start the day reviewing program dashboards and preparing concise updates for customer and internal leadership.
- Meet with customer stakeholders to refine backlogs, unblock technical issues, and confirm next priorities.
- Facilitate a roadmap workshop with AWS specialists on topics such as modern data platforms or generative-AI adoption.
- Mentor a peer CSM on governance best practices, sharing artifacts and lessons learned.
- Wrap up by documenting risks, decisions, and action items in the customer’s shared tracker, ensuring transparent follow-through.
This is a technical role that requires earning the AWS Solutions Architect Associate certification within your first 90 days of employment.
About the Team
AWS Global Sales drives adoption and long-term growth for customers of every size, from startups to the world’s largest public-sector agencies. Within AGS, the Customer Solutions Manager community sits at the intersection of strategy and execution, partnering with Solutions Architecture, Professional Services, Support, and AWS service teams to help customers build mission-critical workloads on AWS.
You will be supported by an inclusive culture that prizes work-life harmony, continuous learning, and career mobility. Whether you aspire to deepen your technical expertise or broaden your leadership scope, AWS provides the resources and mentorship to help you grow.
Basic Qualifications
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – AWS EMEA SARL (UK Branch)
Job ID: A3041484
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Project Management, Information Technology, and Product Management
Industries
- IT Services and IT Consulting
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Senior Customer Solutions Manager, Field-AGS-UKI-ENT-CS employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Solutions Manager, Field-AGS-UKI-ENT-CS
✨Tip Number 1
Familiarise yourself with AWS services and solutions, especially those relevant to large enterprise organisations. Understanding the technical aspects and how they can solve complex challenges will help you engage effectively with customers and demonstrate your expertise.
✨Tip Number 2
Network with current or former AWS employees, particularly those in customer-facing roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews and when building relationships with stakeholders.
✨Tip Number 3
Prepare to discuss specific examples of how you've led technical programmes or projects in the past. Highlight your experience in managing cross-functional teams and delivering measurable outcomes, as this aligns closely with the responsibilities of a Senior Customer Solutions Manager.
✨Tip Number 4
Stay updated on industry trends and advancements in cloud technology. Being knowledgeable about the latest developments will not only impress interviewers but also position you as a thought leader who can guide customers through their cloud journey.
We think you need these skills to ace Senior Customer Solutions Manager, Field-AGS-UKI-ENT-CS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading technical programmes and customer-facing roles. Use specific examples that demonstrate your ability to drive measurable business outcomes and manage relationships with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience with cloud services and program leadership.
Highlight Relevant Certifications: If you have any relevant certifications such as PMP, SCRUM, or AWS Solutions Architect Associate, make sure to mention them prominently. This will show your commitment to professional development and your technical expertise.
Showcase Your Communication Skills: Since the role requires exemplary communication skills, consider including examples of how you've effectively communicated complex ideas to diverse audiences. This could be through presentations, reports, or stakeholder meetings.
How to prepare for a job interview at Amazon Web Services (AWS)
✨Understand the Role
Make sure you have a clear understanding of the Senior Customer Solutions Manager role. Familiarise yourself with AWS services and how they can drive business outcomes for large organisations. This will help you articulate how your experience aligns with the job requirements.
✨Showcase Your Technical Expertise
Prepare to discuss your technical background and any relevant certifications, especially the AWS Solutions Architect Associate certification. Be ready to provide examples of how you've led technical projects and solved complex problems in previous roles.
✨Demonstrate Relationship Management Skills
Since this role involves earning trust with stakeholders at various levels, prepare examples that showcase your relationship management skills. Highlight instances where you've successfully engaged with executives or cross-functional teams to achieve project goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Think of specific situations where you've had to manage risks, define success metrics, or lead a team through a challenging project, and be ready to discuss these in detail.
