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For Companies At a Glance
- Tasks: Drive customer success by maximising cloud-based desktop solutions for Fortune 500 companies.
- Company: Join AWS, the leading cloud platform known for innovation and growth.
- Benefits: Enjoy flexible work-life balance, mentorship, and career advancement opportunities.
- Why this job: Be a strategic catalyst in transforming enterprise digital workplaces and driving revenue growth.
- Qualifications: 5+ years in cloud programs, customer engagement, and technical expertise in virtualization.
- Other info: Inclusive culture that values curiosity, connection, and diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions. As a Customer Success Specialist for AWS End User Computing (EUC), you'll be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces, AppStream 2.0, and virtualization technologies. You'll focus on high-impact customers who haven't yet reached 50% of their planned EUC consumption, creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes. This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. You'll build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the market.
Key job responsibilities
- Strategic Customer Engagement & Acceleration: Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.
- Portfolio Management & Technical Excellence: Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.
- Partner Orchestration & Collaboration: Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.
- Customer Success & Advocacy: Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.
A day in the life
- Morning: You're reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption. Time to dig in and help them succeed.
- Mid-Morning: Video call with their IT team - part detective work, part technical consulting to understand why users aren't embracing virtual desktops.
- Afternoon: You're orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges. Some days you're the technical expert, others the project coordinator.
- Executive Time: Presenting to C-suite, translating technical wins into business value. Reality? You'll stretch beyond comfort zones daily - troubleshooting technical issues one moment, strategizing with executives the next.
About The Team
This position is part of the End User Computing (EUC) WorldWide Customer Success Specialist team and will mostly be overseeing EMEA based customers.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 5+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience with virtualization (Hypervisors, VMware, Xen), or experience with Active Directory and experience demonstrating software engineering skills in a previous internship, work experience, coding competitions, or publications
Preferred Qualifications
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, math, business or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Senior Customer Success Specialist , AWS End User Computing in London employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Specialist , AWS End User Computing in London
✨Tip Number 1
Network like a pro! Reach out to current or former AWS employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into AWS End User Computing services. Familiarise yourself with Amazon WorkSpaces and AppStream 2.0. The more you know, the better you'll be at showcasing your expertise and how you can drive customer success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped customers succeed in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the AWS team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Senior Customer Success Specialist , AWS End User Computing in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Specialist role. Highlight your experience with cloud technologies and customer engagement, as these are key to the position.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise in desktop virtualization and AWS services. Use specific examples to demonstrate how you've tackled challenges in previous roles.
Be Personable and Engaging: Remember, this role is all about building relationships. Use your application to convey your personality and how you connect with customers and stakeholders. We want to see your passion for helping others succeed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Amazon Web Services (AWS)
✨Know Your AWS EUC Inside Out
Make sure you have a solid understanding of AWS End User Computing services like Amazon WorkSpaces and AppStream 2.0. Brush up on their features, benefits, and common use cases so you can confidently discuss how they can solve customer challenges during the interview.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your experience in developing success plans and conducting workshops, as this role requires strong customer-facing skills to drive adoption and satisfaction.
✨Demonstrate Technical Expertise
Be ready to discuss your technical knowledge, especially around virtualization technologies and enterprise authentication. You might be asked to solve hypothetical problems or explain how you would tackle integration challenges, so practice articulating your thought process.
✨Prepare for Executive Conversations
Since you'll be interacting with C-suite executives, practice translating technical jargon into business value. Think about how you can present complex solutions in a way that resonates with high-level stakeholders, focusing on ROI and strategic impact.
