Principal Engagement Manager - Supply Chain Management, Professional Services - Energy & Utilities in London

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers’ businesses. An experienced programme manager, you will assume end‑to‑end responsibility for the delivery of complex programmes at scale, proactively identifying and managing both business and technical risks, resolving issues, escalating when appropriate, and driving projects to successful completion, while exceeding customer expectations.

In this role you will combine domain understanding of the energy industry, programme delivery and technical understanding to drive successful implementations of AWS‑based solutions for our customers. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards, Well‑Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders, you will help our delivery teams to distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases, impacting capital expenditures P&L and supporting downstream processes. Specifically, you will:

• Define and develop the supply chain direction for AWS customers and internal AWS teams designing, building, optimizing, transforming and migrating applications, software, and services on the AWS platform.
• Structure and guide our customers through their transformation journey, collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions.
• Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions.
• Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO).
• Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS, TMS, ERP, and IoT devices.

You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain‑specific expertise, that will allow you to effectively communicate the benefits of AWS in the customer’s business and technical context. The AWS Professional Services organization is a global team of experts that help customers realise their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries.

Key Job Responsibilities

• Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud.
• Leading supply chain conversations within Energy customers to identify opportunities to transform end‑to‑end business processes of our customers.
• Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes.
• Leveraging comprehensive knowledge of supply chain, the energy industry and AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Leading complex team of customer, AWS and partners.
• Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function.
• Mentoring and developing project team members within the supply chain function, across the energy domain and to better delivery complex transformation initiatives.
• Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.

Basic Qualifications

• Master's degree or above in engineering, commerce, business administration or equivalent.
• 15 years + of total professional experience.
• 5‑10 years’ experience across Energy, Supply Chain and Digital Solutions/Cloud development.
• Extensive experience of managing complex multi‑year projects or multi‑stream programmes that have a large‑scale business transformation impact and proven realization of business benefits.
• Project/programme management professional qualifications.
• Fluency in English. Advantageous French, Spanish, Italian and Arabic.

Preferred Qualifications

• AWS experience preferred, with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner).
• Experience of hydrocarbon/electron supply chains in addition to materials supply chains.
• Experience of core supply chain infrastructure set‑up (supply chain strategy) as well as supply chain operations.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.