Delivery Practice Manager, Professional Services A2C in London

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early‐in‐career talent. In this role, you will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You will leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM, you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, C‐level executives, and governing boards, while being responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets.

Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring that your teams are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then discuss technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships, which enables exceptional business performance. DPM success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. You will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

In this role, you will be part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early‐in‐career Associate Consultants. Our A2C team hires early‐in‐career technologists, including recent graduates, and provides training, coaching, and mentoring to develop them into productive, customer‐facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10‐20 Associate Consultants.

• Building and managing a high‐performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward‐looking IT strategies for customers
• Managing practice P&L, ensuring on‐time and within‐budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets
• Working with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early‐in‐career program delivery
• Driving technical and soft skill training to focus and accelerate consultant development
• Partnering with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee‐led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

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We value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role. Experience managing IT transformation projects
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer‐facing professionals
• Ability to travel to AWS and customer locations across the US or globally, as needed
• UK citizenship or residency

Preferred qualifications

• Knowledge of enterprise IT management frameworks like COBIT or ITIL
• Experience integrating AWS cloud services with on‐premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with customer relationship management, especially C‐suite level customer engagement
• Experience with design of modern, scalable delivery models for technology consulting services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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