Amazon Web Services (AWS) Operations Management is seeking an experienced Support Engineering Manager to lead a global team evolving from reactive troubleshooting to proactive automation and engineering excellence. You will drive incident management at scale, champion automation-driven solutions, and mentor engineers toward strategic problem-solving rather than ticket resolution.
The role focuses on building a follow-the-sun support model, eliminating repetitive toil, and shaping how AWS
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Global Support Engineering Manager — Automation & Incident Leadership employer: Amazon Web Services (AWS)
At AWS Professional Services, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our team is dedicated to professional growth, offering mentorship and opportunities to work on cutting-edge AI projects in a flexible environment that values work-life harmony. Join us in London to collaborate with diverse experts and make a meaningful impact in the world of cloud and AI technologies.
