Data Centre Operations Manager, Data Centre Operations

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment to ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain. We are looking for talented people who want to help.

About The Team

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Security Clearance

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Responsibilities

• Prioritise and assign trouble tickets to data centre technicians and operators.
• Routinely review ticket queue for large events and address accordingly.
• Coordinate change management resources.
• Guide, train and educate data centre staff on the best practices related to all service owner issues.
• Manage and deliver mid-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Manage a diverse team of data centre technicians with varying skills.
• Provide weekly reports to the data centre cluster manager.
• Maintain the on-call schedule coordinating absence and vacations.
• Recruit and train data centre technicians to ensure appropriate staffing levels.
• Write and deliver performance reviews for staff.
• With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.
• Write SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work.

Basic Qualifications

• Can commute to the specified work site
• Experience in data center engineering or operations
• Experience hiring, developing, and managing high-performing technical teams
• Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics

Preferred Qualifications

• Experience working in data centers or critical infrastructure
• Valid driver\’s license with access to a personal vehicle for daily use
• Associate’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience.

Equal Opportunity Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.