At a Glance
- Tasks: Troubleshoot and resolve data centre infrastructure challenges while maintaining IT hardware.
- Company: Join Amazon, a leader in cloud computing and innovation.
- Benefits: Flexible work-life balance, mentorship, and career growth opportunities.
- Other info: Inclusive culture that values unique perspectives and encourages bold ideas.
- Why this job: Be part of a diverse team solving real-world tech problems in a dynamic environment.
- Qualifications: High school diploma and experience in computer hardware troubleshooting.
The predicted salary is between 31500 - 38500 £ per year.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
In This Role, You'll:
- Serve as a primary technical resolver for data center infrastructure challenges
- Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware
- Develop expertise in various hardware and software troubleshooting scenarios
- Lead resolution of infrastructure issues and coordinate with solution teams on complex cases
- Help drive continuous improvements
This position may include shift work and may require rotation between locations.
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world‑class safety culture.
- Own the safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO)
- Diagnosing hardware and network problems followed by physical repairs
- Troubleshooting events within internal Service Level Agreements (SLAs)
- Performing root cause analysis of equipment failures
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
- On‑call rotation reaction to off‑duty emergency calls (if applicable)
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking
PREFERRED QUALIFICATIONS
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience in Linux and Networking protocols, or experience in Network protocols like DNS/DHCP/TCP
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Data Center Technician, DCC Communities employer: Amazon Web Services (AWS)
At Amazon Web Services (AWS), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our UK team is dedicated to employee growth, providing ample opportunities for professional development and mentorship while working with cutting-edge technology in the cloud sector. Join us to make a meaningful impact by guiding strategic customers towards successful cloud operations and shaping the future of technology.
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We think this is how you could land Data Center Technician, DCC Communities
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We think you need these skills to ace Data Center Technician, DCC Communities
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