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For Companies At a Glance
- Tasks: Be a trusted advisor and architect for AWS cloud operations, helping customers maximize their cloud value.
- Company: Join AWS, the leading cloud platform trusted by startups and enterprises alike.
- Benefits: Enjoy mentorship, AWS certifications, and a flexible work-life balance.
- Why this job: Transform businesses through cloud computing while developing your technical and leadership skills.
- Qualifications: Experience in operational troubleshooting and technical engineering is required; AWS knowledge is a plus.
- Other info: Diverse experiences are valued; apply even if you don't meet all qualifications.
The predicted salary is between 36000 - 60000 £ per year.
DESCRIPTION
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops and other enablement sessions.
A day in the life
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience in technical engineering.
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (here ) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Technical Account Manager, ES - EMEA-SMB employer: Amazon UK
Contact Detail:
Amazon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - EMEA-SMB
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding the core services and how they can solve business problems will help you engage in meaningful conversations with potential customers.
✨Tip Number 2
Develop your technical acumen by staying updated on the latest trends in cloud computing and AWS innovations. This knowledge will empower you to provide strategic guidance and advocate effectively for your customers.
✨Tip Number 3
Network with professionals in the cloud computing space, especially those who work with AWS. Building relationships with current AWS employees or industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully solved technical challenges or improved operational efficiency. Being able to share specific examples will demonstrate your problem-solving skills and customer obsession.
We think you need these skills to ace Technical Account Manager, ES - EMEA-SMB
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of a Technical Account Manager at AWS. Highlight your relevant experience in cloud technology and customer engagement in your application.
Showcase Technical Skills: Emphasize your technical expertise, especially with AWS services or other cloud offerings. Provide specific examples of how you've used these skills to solve problems or improve processes in previous roles.
Demonstrate Customer Focus: Illustrate your ability to build trusting relationships with customers. Share examples of how you've understood and addressed customer needs and challenges in past experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the language and key points from the job description. Use keywords related to operational health, strategic guidance, and collaboration to align with AWS's expectations.
How to prepare for a job interview at Amazon UK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services and how they can be applied to solve customer problems. Be prepared to discuss specific examples of how you've used these services in past roles.
✨Demonstrate Customer Obsession
Showcase your ability to build trusting relationships with customers. Prepare to share stories that highlight your experience in understanding customer needs and how you've helped them achieve their goals.
✨Technical Acumen is Key
Be ready to dive deep into technical discussions. Brush up on operational parameters and troubleshooting for various cloud components, as you'll need to demonstrate your expertise in areas like compute, storage, and networking.
✨Prepare for Collaborative Scenarios
Expect questions about teamwork and collaboration. Think of examples where you've worked with cross-functional teams, such as Solutions Architects or Sales Account Managers, to deliver successful outcomes for customers.
