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For Companies At a Glance
- Tasks: Help customers maximize their use of AWS services and solve technical challenges.
- Company: Join Amazon, a leader in cloud technology and customer-centric solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be a trusted advisor to iconic businesses and make a real impact in the tech world.
- Qualifications: Experience in technical roles and a passion for customer success are key.
- Other info: Diverse workforce encouraged; your unique skills and experiences matter!
The predicted salary is between 43200 - 72000 £ per year.
DESCRIPTION
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
The Role
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
Key job responsibilities
Responsibilities include:
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
BASIC QUALIFICATIONS
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
- Ability to juggle tasks and projects in a fast-paced environment
- Customer obsessed
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Technical Account Manager, ES - EMEA-ISV employer: Amazon UK
Contact Detail:
Amazon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - EMEA-ISV
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding products like EC2, S3, and Lambda will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former AWS Technical Account Managers. They can provide insights into the role and share experiences that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or technical challenges. This will showcase your problem-solving skills and customer obsession.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and AWS offerings. Being knowledgeable about recent developments can set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Technical Account Manager, ES - EMEA-ISV
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasize your technical expertise, especially in AWS services or similar cloud technologies. Provide specific examples of how you've used these skills in previous roles to solve problems or improve processes.
Show Customer Obsession: Demonstrate your customer-centric approach in your application. Share instances where you've successfully built relationships with clients or helped them achieve their goals through technical solutions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also conveys your enthusiasm for the role and the company. Make sure to connect your past experiences with the mission of Amazon and the specific needs of the Technical Account Manager position.
How to prepare for a job interview at Amazon UK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services like EC2, S3, and Lambda. Be prepared to discuss how these services can solve customer problems and drive value.
✨Show Your Customer Obsession
Demonstrate your ability to understand and prioritize customer needs. Share examples from your past experiences where you successfully advocated for a customer or improved their experience.
✨Technical Acumen is Key
Be ready to dive into technical discussions. Brush up on operational parameters and troubleshooting techniques for cloud environments, as you'll need to articulate these clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific customer challenges and be ready to explain your thought process.
