Area Manager, DST1-STOKE in Stoke-on-Trent

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities:

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity at a consistently high level.
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Work collaboratively with management-level colleagues to standardise shift practices.
• Lead On Road team and relationships with Delivery Service Partners.

A day in the life:

You’ll work on a shift pattern (Tuesday to Saturday) at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team:

Working within this high performing team in Stoke DST1, Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS:

• A degree.
• Relevant experience in people management.
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
• Relevant experience in using data or anecdotal evidence to influence business decisions.
• Advanced proficiency in verbal and written English and local language.

PREFERRED QUALIFICATIONS:

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience working with Lean, Six Sigma and Kaizen techniques.
• Experience working in another logistics environment.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.