Sr. Employee Relations Manager, Employee Experience & Relations UK&IE in London

This is a full-time position that will require some travel, up to 50% of the time over the course of the year mainly in the UK and Ireland but occasionally in Europe. Due to the nature of the travel, the base location is flexible in the UK.

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Sr. Employee Relations Manager position requires an individual who has significant employee experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.

The central objectives of the Sr. Employee Relations Manager role in the UK&IE Field Employee Relations team are:

• Ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we strive to be Earth’s Best Employer.
• To support that objective, this position’s responsibilities fall into proactive and reactive categories.
• Partner with senior managers and People Experience & Technology (PXT) teams to create and sustain positive employee relations programs and best practices.
• Experience facilitating employee listening sessions/focus groups and designing and delivering training programs.
• Experience working with large amounts of quantitative and qualitative data to identify root causes, recognise patterns, and develop creative, innovative solutions for complex problems and the ability to develop effective executive level messaging, reports and presentations to PXT and business leaders.
• The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts.
• The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement.
• On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time.
• Balancing time between proactive efforts and urgent-response.

The position reports to the Head of Employee Experience and Relations UK and Ireland, within the Employee Experience and Relations team at Amazon.

Key job responsibilities:

• Strategy Development: Support the Head of Country, along with in-country PXT and Ops leaders, as well as EXR Business Line Principals, to create and implement the EXR strategy.
• Country Execution: Work with EXR Business Partners and national leaders to deliver business line-specific goals and key initiatives, adhering to the approved EXR priorities and standards.
• Risk Mitigation: Utilise expertise in employee relations to identify potential issues, predict risks, and develop effective strategies to mitigate them for the entire country, including DSP and driver-related risks.
• Own Your ER Environment: Monitor your internal EXR environment through standard tools and mechanisms, as well as your external operating context (including new regulations, peer practices, and tax-optimized opportunities). Educate stakeholders and peers to strengthen the voice of EXR in every decision-making process affecting AAs and DSP/DAs.
• Stakeholder Collaboration: Build and maintain influential relationships with Operations and PXT leaders, as well as other critical stakeholders, to gather information, feedback, support, and necessary resources for EXR strategy execution.
• Project Management: Independently manage projects and initiatives aimed at improving the associate and driver experience and achieving country-level and BL level results.
• Innovation and Scalability: Challenge local and current practices to develop innovative and standardized ER solutions, exceeding customer expectations while reducing EXR resource consumption.
• Efficiency and Effectiveness: Implement tools and processes to enhance the efficiency and effectiveness of the ER team in managing employee relations activities.

BASIC QUALIFICATIONS:

• University degree and experience in employee relations, labour relations, or labour/employment law with an emphasis on labour.
• UK labour and employment law knowledge.
• Experience in managing complex projects and/or programmes within a matrix environment.
• Experience in change management, leadership, negotiation, and influencing skills.
• Experience working on labour and employee relations matters in a unionised environment at the national level.
• Experience working with third-party contractor workforces.
• Experience analysing metrics and assessing sentiment data to find root causes and develop short-, medium-, and long-term plans.

PREFERRED QUALIFICATIONS:

• Experience with analytical tools and ability to dive deep into metrics and reporting.
• Master's degree in Human Resources, Human Resources Management, Labour Relations, Business/Management, Psychology, or a related field.
• Experience in managing and developing teams.
• Experience dealing well with ambiguity, prioritising needs, and delivering measurable results in an agile environment.
• Experience with high-level negotiation and successful internal and external relationship management.
• Capable of working independently in fast-paced, ambiguous environments.
• Strong team player.
• Excellent writing skills and communication skills with all levels of stakeholders.