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- Tasks: Lead innovative programs to enhance Amazon's operations and customer experience.
- Company: Join a dynamic team at Amazon, a leader in e-commerce and technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on operations while collaborating with diverse teams.
- Qualifications: Experience in program management and data-driven decision making.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
Amazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon's operations network. As part of Amazon Operations, you will be responsible for defining, scoping and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business.
The programs you run will have a direct impact on our Fulfilment centre, Sortation Centre or Delivery Station operational processes, working across first, middle and final mile operations. The Program Manager determines strategy, prioritizes projects/initiatives and feature sets, as well as align and sets stakeholders expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR and technical teams.
Key job responsibilities:
- You will have the full ownership of a program from the scoping/creation until the implementation.
- You will work closely with a team of Sr. Program and Product Managers to coordinate the collection and implementation of requirements, ensure alignment with corporate goals and contractual obligations.
- You will need to define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.
- You will work with external stakeholders in order to generate program adoption and ensure an effective implementation.
- You will write and review business cases, perform supporting research and analysis, write specifications, and define the product development from design to release.
- You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.
- You will retrieve and analyse data using Excel, Access, SQL or other data management systems.
- You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.
Ideal candidates will be good communicators, curious, highly motivated and effective within distributed teams.
BASIC QUALIFICATIONS:
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
PREFERRED QUALIFICATIONS:
- Experience leading process improvements
Senior Program Manager - FTC, EU ATS Programs in London employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Manager - FTC, EU ATS Programs in London
✨Tip Number 1
Network like a pro! Reach out to current or former Amazon employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Program Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Amazon's leadership principles. Think of examples from your past experiences that showcase how you've embodied these principles. We want to see how you can bring innovation and customer obsession to the table!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive improvements in previous roles. Bring specific examples of metrics you've tracked and how they influenced your decision-making process. This is key for a role focused on operational excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Make sure to tailor your application to highlight your program management experience and strategic thinking.
We think you need these skills to ace Senior Program Manager - FTC, EU ATS Programs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your program management experience and any relevant technical skills, as we want to see how you can innovate in our operations network.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Program Manager role. Share specific examples of how you've driven improvements and managed projects successfully, showing us your customer-obsessed mindset.
Showcase Your Data Skills: Since data analysis is key in this role, mention any experience you have with tools like Excel, Access, or SQL. We love candidates who can use data to drive decisions and improve processes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Amazon UK Services Ltd.
✨Know Your Program Management Inside Out
Make sure you brush up on your program management skills and methodologies. Be ready to discuss your experience with end-to-end delivery, how you've used data to drive improvements, and any specific projects where you’ve influenced senior leadership.
✨Showcase Your Customer Obsession
Amazon is all about the customer experience, so be prepared to share examples of how you've prioritised customer needs in your previous roles. Think about specific instances where your innovative ideas led to improved service or efficiency.
✨Prepare for Stakeholder Engagement Questions
Since this role involves working with various stakeholders, practice articulating how you’ve managed expectations and communicated effectively across teams. Have a few anecdotes ready that highlight your ability to align diverse groups towards a common goal.
✨Data-Driven Decision Making
Familiarise yourself with the tools mentioned in the job description, like Excel, Access, and SQL. Be ready to discuss how you've used data analysis in past projects to inform your decisions and improve processes. This will show you’re technically skilled and methodical.
