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- Tasks: Resolve complex customer issues and provide technical support for programmatic advertising.
- Company: Join Amazon Advertising, a leader in innovative ad solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic tech environment.
- Qualifications: 3+ years in technical support, cloud computing, and software development.
- Other info: Be part of a team that values continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.
Within Amazon Advertising, the Advertising Creative, Trust & Support team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.
Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need.
While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities:- Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
- Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serve as an escalation point, owning resolution of the most complex, cross-organizational issues
- Communicate directly with internal teams to investigate, define workarounds, and resolve defects
- Provide advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
- Prioritize issues using case management tools based on customer impact
- Contribute to training and documentation for internal and external users
- Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
- Proactively identify solutions, communicating trends, and suggesting customer experience improvements
- Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
- Drive continuous improvement and shape support strategy and technology approach
- Identify emerging issues and influence product prioritization through technical investigation
- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- 3+ years of technical support experience
Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants in London employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities in tech.
✨Tip Number 3
Showcase your technical skills! Whether it’s through a portfolio, GitHub, or even a personal project, demonstrate your expertise in programmatic advertising and tech solutions. This will set you apart from other candidates and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates. Tailor your application to highlight your relevant experience and how you can contribute to our team at Amazon Advertising.
We think you need these skills to ace Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise and problem-solving abilities, as these are key for the Programmatic Solutions Consultant role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about programmatic advertising and how your background makes you a great fit. Be specific about your experience with customer support and technical troubleshooting.
Showcase Your Technical Skills: Don’t shy away from detailing your technical skills in your application. Mention your experience with cloud computing, database administration, and any relevant programming languages to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amazon UK Services Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to programmatic advertising and the specific tools mentioned in the job description, like AAT, CAPI, and AWS. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can also troubleshoot issues effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex customer issues. Think of real-life examples where you've resolved technical problems or improved processes. This will demonstrate your advanced problem-solving skills and your ability to think critically under pressure.
✨Understand Customer Experience
Since this role is all about enhancing customer experience, be ready to discuss how you would prioritise issues based on customer impact. Show that you understand the importance of maintaining high service standards and how you can contribute to that goal.
✨Show Your Collaborative Spirit
This position involves working closely with internal teams, so highlight your teamwork skills. Be prepared to share examples of how you've collaborated with others to resolve issues or improve services. This will illustrate that you can be a valuable team player in a cross-organisational environment.
