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For Companies At a Glance
- Tasks: Assist customers with delivery issues and ensure smooth operations at Amazon's logistics hub.
- Company: Join Amazon, a global leader in e-commerce and logistics, dedicated to customer satisfaction.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team that directly impacts customer experience and operational success.
- Qualifications: Experience in customer service and problem-solving is essential; no specific degree required.
- Other info: Work in a fast-paced environment with a focus on teamwork and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
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Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.
Key job responsibilities
Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We\’re based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.
DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers\’ hands
BASIC QUALIFICATIONS
Relevant experience of dealing with customer queries via phone and email Relevant experience in an administrative support role involving collaboration with internal or external teams Relevant experience of solving problems whether related to customer queries or internal process issues Advanced proficiency in local language
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues Professional experience in a fast-paced environment
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Delivery Station Liaison Agent employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Liaison Agent
✨Tip Number 1
Familiarise yourself with Amazon's logistics and delivery processes. Understanding how the system works will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Delivery Station Liaison Agent, you'll be making outbound calls, so being clear and concise will make a great impression on both customers and your potential employers.
✨Tip Number 3
Showcase your problem-solving abilities in real-life scenarios. Think of examples where you've successfully resolved issues, as this will highlight your capability to handle customer queries and logistical challenges.
✨Tip Number 4
Network with current or former Amazon employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Delivery Station Liaison Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Delivery Station Liaison Agent position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in customer service, problem-solving, and administrative support. Use specific examples that demonstrate your ability to handle customer queries effectively.
Showcase Communication Skills: Since the role involves direct communication with customers and internal teams, highlight your communication skills. Provide examples of how you've successfully resolved issues or collaborated with others in previous roles.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Delivery Station Liaison Agent role. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Amazon UK Services Ltd.
✨Showcase Your Customer Service Skills
As a Delivery Station Liaison Agent, you'll be dealing with customer queries regularly. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Highlight your ability to think on your feet and resolve delivery issues efficiently. Prepare to discuss situations where you've had to investigate problems and collaborate with others to find solutions.
✨Familiarise Yourself with Amazon's Logistics
Understanding Amazon's logistics system will give you an edge. Research how the delivery process works and be ready to discuss how you can contribute to improving it during your interview.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various teams, be ready to talk about your experience in collaborative environments. Think of examples where you effectively communicated with colleagues or partners to achieve a common goal.
