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- Tasks: Assist customers with delivery issues and ensure smooth operations at Amazon's delivery stations.
- Company: Join Amazon, a global leader in logistics and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the hero who resolves delivery challenges and enhances customer experiences.
- Qualifications: Experience in customer service and problem-solving skills are a must.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
DESCRIPTION
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.
RESPONSIBILITIES
- Place outbound calls to customers
- Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
- Keep daily, weekly and monthly records of progress with customer queries
- Follow Standard Operating Procedures and keep customer data secure
- Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A DAY IN THE LIFE
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
ABOUT THE TEAM
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We\\\’re based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.
DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers\\\’ hands
BASIC QUALIFICATIONS
- Relevant experience of dealing with customer queries via phone and email
- Relevant experience in an administrative support role involving collaboration with internal or external teams
- Relevant experience of solving problems whether related to customer queries or internal process issues
- Advanced proficiency in English language
PREFERRED QUALIFICATIONS
- Experience in communicating with senior colleagues
- Professional experience in a fast-paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Delivery Station Liaison Agent employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Liaison Agent
✨Tip Number 1
Get to know the company! Research Amazon's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As a Delivery Station Liaison Agent, you'll be on the phone a lot. Role-play with a friend or family member to get comfortable handling customer queries and resolving issues quickly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will help you stand out during interviews and show that you can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Delivery Station Liaison Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in dealing with customer queries, whether it's over the phone or via email. We want to see how you've successfully resolved issues in the past, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application: Take a moment to customise your application for the Delivery Station Liaison Agent role. Mention specific responsibilities from the job description that resonate with your experience. This shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amazon UK Services Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries in the past, especially over the phone or via email. Think of specific examples where you resolved issues quickly and effectively.
✨Familiarise Yourself with Logistics
Since this role involves working closely with logistics and delivery partners, it’s a good idea to understand the basics of last-mile delivery processes. Research Amazon's logistics system and be prepared to discuss how you can contribute to improving these processes.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you successfully resolved delivery issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
This role requires collaboration with various teams, so highlight your teamwork experience. Be ready to share examples of how you've worked with others to achieve common goals, especially in fast-paced environments.
