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For Companies At a Glance
- Tasks: Help customers with delivery issues and ensure smooth operations.
- Company: Join Amazon, a global leader in logistics and customer service.
- Benefits: Enjoy flexible working hours and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and problem-solving is essential.
- Other info: Work in a fast-paced environment with a focus on teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
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Client:
Amazon UK Services Ltd.
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e9cc65d1ffee
Job Views:
11
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.
Key job responsibilities
– Place outbound calls to customers
– Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
– Keep daily, weekly and monthly records of progress with customer queries
– Follow Standard Operating Procedures and keep customer data secure
– Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We\’re based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.
DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers\’ hands.
BASIC QUALIFICATIONS
– Relevant experience of dealing with customer queries via phone and email
– Relevant experience in an administrative support role involving collaboration with internal or external teams
– Relevant experience of solving problems whether related to customer queries or internal process issues
– Advanced proficiency in English (C1 Common European Framework of Reference, CEFR).
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
– Experience in communicating with senior colleagues
– Professional experience in a fast-paced environment
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Delivery Station Liaison Agent employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Liaison Agent
✨Tip Number 1
Familiarise yourself with Amazon's logistics and delivery processes. Understanding how their system operates will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer queries directly, being clear and concise will make a big difference in resolving issues quickly.
✨Tip Number 3
Network with current or former Amazon employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on common delivery issues and solutions within the logistics industry. This knowledge will not only prepare you for potential questions but also show your proactive approach to problem-solving.
We think you need these skills to ace Delivery Station Liaison Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Delivery Station Liaison Agent. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and administrative support. Emphasise any problem-solving skills and your ability to work in a fast-paced environment, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your understanding of logistics. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Amazon UK Services Ltd.
✨Showcase Your Customer Service Skills
As a Delivery Station Liaison Agent, you'll be dealing with customer queries regularly. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Highlight your ability to think on your feet and resolve delivery issues efficiently. Prepare to discuss situations where you've had to troubleshoot problems and the steps you took to find a solution.
✨Familiarise Yourself with Amazon's Logistics
Understanding Amazon's logistics and delivery processes will give you an edge. Research how their systems work and be ready to discuss how you can contribute to improving these processes during your interview.
✨Communicate Clearly and Confidently
Since the role involves a lot of communication, practice articulating your thoughts clearly. Use examples to illustrate your points and ensure you convey your enthusiasm for the role and the company.
