Customer Service Ops Manager II: People & Process Lead

Customer Service Ops Manager II: People & Process Lead

Full-Time On-site
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Amazon UK Services Ltd. is seeking an Operations Manager II to provide strategic and tactical leadership for roughly 240 associates at our Edinburgh B&M site. You will define metrics, goals and long-term strategy while guiding teams to deliver world-class customer service.

The role requires on-site leadership, cross-functional collaboration, and strong knowledge of UK employment relations. You will mentor managers, drive Kaizen/continuous improvement initiatives, and coordinate planning with

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Customer Service Ops Manager II: People & Process Lead employer: Amazon Uk Services Ltd.

At Amazon, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Loss Prevention Specialists play a crucial role in safeguarding our operations and ensuring the safety of our associates and customers. With a strong focus on employee growth, we provide comprehensive training and development opportunities, fostering a culture of collaboration and innovation. Located in a fast-paced and supportive atmosphere, our team members benefit from competitive compensation, a commitment to diversity, and the chance to make a meaningful impact within the global supply chain.

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Contact Details:

Amazon Uk Services Ltd. Recruitment Team