Software Developer (12 month Fixed Term Contract), Global Operational Excellence

Please note: This job is advertised for the UK but can be located in any of our sites or offices across the EU/UK. This is a 12 month Fixed Term Contract.

Global Operational Excellence (GOX) develops the Operational Excellence and drives Amazon growth in a cross-functional environment with Cross Dock and Fulfillment Center Operations, Transportation, Analytics and other stakeholders across the Supply Chain. GOX is looking for a Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations.

As OPS DEA SDE, you will be providing resources and expertise for our analysis (statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the organisation, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter, -Linehaul), Amazon Logistics and Global transportation services. You will be in close collaboration and interactions with Operations, thus you will need to gain in-depth understanding of product flow and process, all along the distribution chain.

The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team’s developments for the EU are rolled out in other regions with some of them becoming worldwide standards. You will work across the entire business and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. As an experienced developer, you will be part of a team that regularly delivers well-tested and reviewed releases and responds quickly to customers’ needs.

The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, contribute to the building of solutions both in terms of back- & frontend, develop insightful analysis, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standards.

Key job responsibilities

• Design, develop and maintain scalable, automated, user-friendly solutions, enabling stakeholders to manage their business and make effective decisions.
• Work with program managers and partner with Operations, Finance, Technology, Change Management and Customer Experience teams in understanding the business requirements and implementing solutions to support analytics and reports.
• Conduct ad hoc data analysis and data quality investigations.
• Implement training and documentation solutions that enable stakeholders to get the most out of our tools.
• Develop and support the analytical technologies that give our customers timely, flexible and structured access to their data.

About the team

The Speed and Service Programs team is part of EU STEP (Supply Chain, Transportation Planning & Operational Excellence). Structure aims to deliver greater efficiency, faster execution, and sustainable growth. The Speed and Service Programs team is responsible for One-Day plus (1D+) Speed, Delivery Estimate Accuracy (DEA), and On Road Delivery Service. This consolidation creates a unified DEA and Speed organization, enabling improved performance in our two critical customer metrics. The Speed team champions 1D, 2D and 3D+ delivery speed across EU5 and Expansion countries providing a link between Stores and operations. It enables improved on-time performance, measured through DEA, across EU13, by leveraging synergies from the end to end (E2E) DEA programs, the CF DEA organization Global Operational Excellence (GOX) and the AMZL DEA team. The team continues to support talent programs and talent planning.

BASIC QUALIFICATIONS

• Experience (non-internship) in professional software development.
• Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design.

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent.
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.