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- Tasks: Investigate suspicious activities and safeguard Amazon's customer base.
- Company: Join Amazon, a global leader in e-commerce and innovation.
- Benefits: Enjoy flexible shifts, a diverse work environment, and opportunities for growth.
- Why this job: Be part of a mission to make online transactions safe and trustworthy.
- Qualifications: Fluent in Mandarin and English; experience in customer service is a plus.
- Other info: 6-month contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. We aim to deliver it efficiently. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.
We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks. The team's schedule is organized in shifts and weekends to accommodate Amazon’s hours 7 days a week. Please note, shift details are confirmed after training, so flexibility is required.
Key job responsibilities
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to assess risk.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Identify and help minimize fraud risks, following escalation procedures when necessary.
- Participate in special projects and collaborate with relevant teams.
- Achieve or exceed weekly productivity and quality standards.
About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards financial transactions across all Amazon sites, ensuring transparency and trust through software systems, risk models, and operational processes.
Basic qualifications
- Proficiency in both English and Mandarin Chinese, with the ability to produce grammatically correct, concise, and accurate written responses.
- Experience working with Microsoft Office (Outlook, Word, Excel).
Preferred qualifications
- Previous experience in customer service or retail environments.
- Knowledge or experience in fraud/risk management.
- Experience in insurance, finance, data analysis, research, translation, or training.
- Strong organizational skills and ability to manage multiple tasks efficiently.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Excellent problem-solving and interpersonal skills, capable of communicating complex issues clearly to internal and external customers.
Investigation Specialist with Mandarin and English (6 month contact), KYC employer: Amazon UK Services Ltd. - A10
Contact Detail:
Amazon UK Services Ltd. - A10 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigation Specialist with Mandarin and English (6 month contact), KYC
✨Tip Number 1
Brush up on your Mandarin and English communication skills. Since the role requires proficiency in both languages, practice articulating complex ideas clearly and concisely. Consider engaging in mock conversations or role-playing scenarios to enhance your verbal and written communication.
✨Tip Number 2
Familiarise yourself with Amazon's policies and guidelines. Understanding their approach to customer trust and risk management will help you align your responses during interviews and demonstrate your commitment to maintaining site quality.
✨Tip Number 3
Gain insights into e-commerce fraud and risk management. Research common fraud tactics and how they can impact online transactions. This knowledge will not only prepare you for potential interview questions but also show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Amazon, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Investigation Specialist with Mandarin and English (6 month contact), KYC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proficiency in both English and Mandarin, as well as any relevant experience in investigation, fraud management, or customer service. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of Amazon's mission. Mention how your skills align with the responsibilities of the Investigation Specialist position.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved risk assessment, customer interaction, or data analysis. This will show that you have the necessary background for the job.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no grammatical errors or typos. Clear and concise communication is key, especially given the language requirements.
How to prepare for a job interview at Amazon UK Services Ltd. - A10
✨Showcase Your Language Skills
Since the role requires proficiency in both Mandarin and English, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or provide examples in both languages, so practice speaking clearly and confidently in both.
✨Understand KYC and Fraud Management
Familiarise yourself with Know Your Customer (KYC) processes and common fraud risks in e-commerce. Be ready to discuss how you would handle suspicious activities and what steps you would take to mitigate risks, as this will show your understanding of the role's responsibilities.
✨Highlight Relevant Experience
If you have previous experience in customer service, retail, or any roles related to fraud/risk management, make sure to highlight these during your interview. Use specific examples to illustrate how your past experiences have prepared you for this position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve complex problems or manage multiple tasks efficiently. The interviewers will be looking for your ability to think critically and communicate effectively, so share clear examples that showcase your problem-solving abilities.
