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- Tasks: Investigate suspicious activities and safeguard Amazon's customers and merchants.
- Company: Join Amazon, a global leader in e-commerce, dedicated to customer satisfaction.
- Benefits: Enjoy remote work flexibility and the chance to make a real impact.
- Why this job: Be part of a diverse team ensuring safe online transactions while developing your skills.
- Qualifications: Fluent in English and Mandarin; experience in customer service or risk management preferred.
- Other info: This is a remote role; candidates must be based in or willing to relocate to the UK.
The predicted salary is between 36000 - 60000 £ per year.
WORK LOCATION: This is a remote home-based role. Permanently working from home from any location in the UK. PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO THE UK.
Contract: 6 months
Start Date: End June/ July
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.
We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team’s schedule is organized in shifts and weekends to accommodate Amazon’s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.
Key job responsibilities
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and partner with appropriate business teams as necessary.
- Consistently achieve/exceed weekly productivity and quality standards.
About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.
BASIC QUALIFICATIONS
- Proficiency in both English and Mandarin Chinese with an ability to compose grammatically correct, concise, and accurate written responses.
- Experience working with Microsoft Office including Outlook, Word, and Excel.
PREFERRED QUALIFICATIONS
- Previous work experience in a customer service/retail environment.
- Knowledge of or experience in a fraud/risk management environment.
- Experience in insurance, finance, data analysis, research, translation, or training.
- Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Excellent problem-solving skills.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Bilingual (Chinese-English) Risk Prevention Specialist, KYC employer: Amazon UK Services Ltd. - A10
Contact Detail:
Amazon UK Services Ltd. - A10 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual (Chinese-English) Risk Prevention Specialist, KYC
✨Tip Number 1
Familiarise yourself with Amazon's policies and guidelines, especially those related to risk management and fraud prevention. Understanding these will help you demonstrate your knowledge during interviews and show that you're ready to uphold their standards.
✨Tip Number 2
Brush up on your communication skills in both English and Mandarin Chinese. Since the role requires clear communication with various stakeholders, being able to articulate complex issues simply will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Amazon, particularly those in risk management or customer service roles. They can provide valuable insights into the company culture and the specific challenges faced in this position.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully managed risks or resolved customer issues. This will help you showcase your problem-solving skills effectively.
We think you need these skills to ace Bilingual (Chinese-English) Risk Prevention Specialist, KYC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual proficiency in English and Mandarin Chinese. Emphasise any relevant experience in risk management or customer service, as well as your ability to communicate complex issues clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of Amazon's mission. Mention specific experiences that demonstrate your skills in investigating suspicious activities and managing risks.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, attention to detail, and proficiency with Microsoft Office. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no grammatical errors or typos. This is especially important given the requirement for concise and accurate written communication.
How to prepare for a job interview at Amazon UK Services Ltd. - A10
✨Showcase Your Bilingual Skills
Since the role requires proficiency in both English and Mandarin Chinese, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or provide examples in both languages, so practice articulating your thoughts clearly in both.
✨Understand KYC and Risk Management
Familiarise yourself with Know Your Customer (KYC) processes and risk management principles. Be ready to discuss how you would handle suspicious activities and what steps you would take to mitigate risks, as this will show your understanding of the role's responsibilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully identified and resolved issues related to fraud or customer service, and be ready to explain your thought process.
✨Demonstrate Flexibility and Adaptability
Given that the shifts are not confirmed until after training, highlight your flexibility and willingness to adapt to changing schedules. Share any previous experiences where you successfully managed shifting priorities or worked in a dynamic environment.
