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- Tasks: Create and edit process documents for internal audiences, ensuring clarity and usability.
- Company: Join Amazon's Selling Partner Support team, dedicated to helping partners succeed globally.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Make an impact by improving content that supports global partners in their business operations.
- Qualifications: 1 year of experience in content editing, with skills in DITA, HTML, and project management.
- Other info: Work in a fast-paced environment with a focus on collaboration and continuous improvement.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for an experienced content developer who can create and edit helpful process documents. The ideal candidate is passionate about developing clear, concise, and straightforward content for internal audiences. They have a proven track record of delivery high-quality content in a fast-paced environment, and enjoy driving improvements in content readability, discoverability, and usability. With the help of our style guide, you will document operational processes for a global audience. You are not a copy editor; you are the owner of the associate experience. You are able to create clarity out of ambiguous situations. Key job responsibilities You will work with Program Managers to execute on requests to create or update standard operating procedures (SOPs) used by our team of Associates to resolve Selling Partner issues and questions. You will execute on requests to expand SOPs to cover new store launches, and you will review and proactively improve existing SOPs in our library. You are able to proactively identify and collect all the information needed to be able to write the best possible process documentation. A day in the life You will pull requests from a queue in Adobe Workfront, or have them assigned to you. You will review the required deliverables, ask the process owner any questions you might have, and get started on editing. Once you’re done editing, you will send the content off for translations. When you receive the translations back, you will stage and publish the update. You might run our office hours, giving advice and guidance to potential customers, and might meet with requesters to resolve complicated queries. You will also attend team meetings. About the team Selling Partner Support strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. Within this organization, the Selling Partner Support SOP team creates and maintains SOPs used by our team of Associates to resolve Selling Partner issues and questions. We measure success by having clear and simple content that answers readers’ questions before they arise. We are based in the USA, Costa Rica, Spain, the UK, and India. BASIC QUALIFICATIONS • 1 year of experience editing, writing, or proofreading documentation. • Experience using a content management system. • Basic understanding of DITA. • Basic understanding of HTML and XML. • Experience managing complex content projects. • Experience writing for localization. • Mastery of verbal and written English. PREFERRED QUALIFICATIONS • A Bachelor’s degree or higher. • 3 years’ experience managing content projects of medium or high complexity. • Experience setting content strategy and information architecture. • Experience using Oxygen XML Editor. • Experience using Workfront. • Experience in program or project management. • Experience working with a translation process. • Able to learn and explain business processes. • Able to prioritize and manage multiple stakeholder needs in a fast-paced environment. • Able to facilitate discussions with cross-functional teams. • Advanced understanding of DITA. • Advanced understanding of HTML and XML. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Content Developer, Selling Partner Support SOP employer: Amazon TA
Contact Detail:
Amazon TA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Developer, Selling Partner Support SOP
✨Tip Number 1
Familiarize yourself with the specific tools mentioned in the job description, like Adobe Workfront and Oxygen XML Editor. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to create clarity from ambiguity by preparing examples of past projects where you successfully developed process documentation. Be ready to discuss how you approached complex content challenges and improved readability and usability.
✨Tip Number 3
Highlight your experience with localization and managing content for a global audience. This role emphasizes the importance of clear communication across different regions, so be prepared to discuss how you've navigated cultural differences in your writing.
✨Tip Number 4
Engage with the Selling Partner Support community on platforms like LinkedIn or relevant forums. Networking with current employees can provide insights into the team culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Content Developer, Selling Partner Support SOP
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Content Developer position. Tailor your application to highlight relevant experiences that align with the job description.
Showcase Your Experience: In your CV and cover letter, emphasize your experience in editing, writing, or proofreading documentation. Provide specific examples of content projects you've managed, especially those involving SOPs or similar documentation.
Highlight Technical Skills: Mention your familiarity with content management systems, DITA, HTML, and XML. If you have experience with tools like Oxygen XML Editor or Workfront, be sure to include that as well.
Demonstrate Clarity and Conciseness: Since the role focuses on creating clear and concise content, ensure that your application materials reflect this. Use straightforward language and structure your documents logically to showcase your ability to communicate effectively.
How to prepare for a job interview at Amazon TA
✨Showcase Your Content Development Skills
Be prepared to discuss your previous experience in creating and editing process documents. Highlight specific examples where you improved content readability and usability, as this aligns with the role's focus on developing clear and concise content.
✨Familiarize Yourself with DITA and HTML
Since a basic understanding of DITA and HTML is required, make sure you can speak confidently about these topics. If you have experience using Oxygen XML Editor or similar tools, mention that as well.
✨Demonstrate Project Management Experience
The role involves managing complex content projects, so be ready to share examples of how you've successfully prioritized tasks and managed stakeholder needs in a fast-paced environment.
✨Prepare for Cross-Functional Collaboration
Since you'll be working with Program Managers and other teams, think of instances where you've facilitated discussions or resolved complicated queries. This will show your ability to collaborate effectively across different functions.
