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- Tasks: Resolve complex customer issues and provide technical support for programmatic advertising.
- Company: Join Amazon Advertising, a leader in innovative ad solutions driving measurable outcomes.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be at the forefront of tech in advertising, making a real impact on customer experiences.
- Qualifications: Bachelor's degree in computer science and 3+ years in programmatic advertising required.
- Other info: Ideal for tech-savvy problem solvers who thrive in dynamic environments.
The predicted salary is between 36000 - 60000 £ per year.
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Programmatic Solutions Consultant – Technical, Programmatic Solutions Consultants, London
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Client:
Amazon Online UK Limited
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
37846730faa3
Job Views:
33
Posted:
24.06.2025
Expiry Date:
08.08.2025
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Job Description:
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions – including sponsored, display, video, and custom ads – leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.
Our Amazon DSP team is looking for a Programmatic Solutions Consultant – Technical to join Amazon Advertising\’s growing team based in London.
In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
– Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
– Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
– Serve as an escalation point, owning resolution of the most complex, cross-organizational issues
– Communicate directly with internal teams to investigate, define workarounds, and resolve defects
– Provide advanced, proactive support across Amazon\’s advertising tech suite, including Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC)
– Prioritize issues using case management tools based on customer impact
– Contribute to training and documentation for internal and external users
– Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
– Proactively identify solutions, communicate trends, and suggest customer experience improvements
– Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
– Drive continuous improvement and shape support strategy and technology approach
– Identify emerging issues and influence product prioritization through technical investigation
BASIC QUALIFICATIONS
– Bachelor\’s degree in computer science or equivalent
– Experience in technical support
– 3+ years experience in demand or supply-side programmatic advertising
– Desire to work in a customer-facing capacity to deliver technical implementations and solutions
– Proven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues
– Experience in technical writing or documentation
– Deep understanding of the programmatic advertising business landscape, including the ad ecosystem components such as bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve complex, platform-related issues
PREFERRED QUALIFICATIONS
– 3+ years of work experience in technical troubleshooting or similar
– Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
– Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
– Familiarity in scripting and programming, with experience in languages like Python, JS, Type Script or Java to automate processes and develop custom solutions
– Experience in working with diverse data formats, such as JSON and log files, to extract and analyze information
– Knowledge of business intelligence tools (e.g. QuickSight, Tableau)
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Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants employer: Amazon Online UK Limited
Contact Detail:
Amazon Online UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants
✨Tip Number 1
Familiarise yourself with Amazon's advertising tech suite, including tools like Amazon Ad Tag and Conversion API. Understanding these tools will not only help you in interviews but also demonstrate your proactive approach to learning about the role.
✨Tip Number 2
Brush up on your SQL skills, as executing queries is a key part of the job. Practice troubleshooting using SQL to quantify the impact of technical issues, which will show your readiness for the technical challenges you'll face.
✨Tip Number 3
Network with professionals in the programmatic advertising space. Engaging with industry experts can provide insights into the latest trends and challenges, making you a more informed candidate when discussing your experience.
✨Tip Number 4
Prepare to discuss specific examples of complex problem-solving in your past roles. Highlighting your experience in resolving technical issues will showcase your ability to handle the responsibilities of the Programmatic Solutions Consultant position.
We think you need these skills to ace Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in programmatic advertising and technical support. Use specific examples that demonstrate your problem-solving skills and familiarity with the ad tech landscape.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Programmatic Solutions Consultant position, particularly your experience with SQL and technical troubleshooting.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include any programming languages you are proficient in, such as Python or Java, and mention your experience with data formats like JSON, as these are crucial for the role.
Highlight Customer-Facing Experience: Since this role involves direct interaction with customers, emphasise any previous roles where you provided technical support or solutions to clients. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
How to prepare for a job interview at Amazon Online UK Limited
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills during the interview. Be prepared to discuss your experience with SQL queries and any programming languages you know, such as Python or Java. This role requires a deep understanding of programmatic advertising, so demonstrating your knowledge in this area will set you apart.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex customer issues. Prepare examples from your past experiences where you successfully resolved technical problems, especially in a customer-facing role. This will showcase your ability to think critically and act decisively under pressure.
✨Understand the Ad Ecosystem
Familiarise yourself with the components of the ad ecosystem, including bidding engines, auctions, and tag managers. Being able to discuss these elements confidently will demonstrate your readiness for the role and your understanding of the industry.
✨Communicate Clearly and Effectively
Since this position involves liaising with both technical and non-technical stakeholders, practice articulating complex concepts in simple terms. Good communication skills are essential, so be ready to showcase your ability to convey information clearly during the interview.
