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- Tasks: Lead aeronautical enterprise services, ensuring seamless delivery and customer satisfaction.
- Company: Join Amazon Leo, a leader in aviation technology and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic team environment with global reach and career advancement opportunities.
- Why this job: Make an impact in the aviation industry while working with cutting-edge technology.
- Qualifications: Experience in managing complex aeronautical programs and excellent communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Amazon Leo is seeking an exceptional Technical Program Manager (TPM) to lead our aeronautical enterprise services initiative. In this high-impact role, you'll be the customer facing program lead integrating between our aviation customers and internal engineering, product management and business leaders, ensuring our enterprise solutions meet the rigorous demands of the aeronautical market.
As the Senior TPM, you will track the end-to-end delivery of Amazon Leo's aviation products and services to customers in the region, contributing to the mission from pre-sales through launch and sustainment. You'll help establish the frameworks, processes, and program governance structures that enable seamless technical onboarding for aviation customers while maintaining the highest standards of safety, compliance, and customer satisfaction.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Key job responsibilities- Strategic Program Leadership
- Maintain comprehensive program governance, delivering accurate, timely reporting to both customer and Amazon Leo leadership.
- Define and track key performance indicators that balance customer satisfaction with product and operational excellence.
- Lead strategic program reviews, coordination meetings, and workshops with internal stakeholders, customers, airframe manufacturers, and industry partners.
- Customer & Stakeholder Engagement
- Engage with customers during pre-sales to deeply understand requirements and translate them into actionable technical and operational plans.
- Integrate customer voice into tools, mechanisms, and processes that drive superior service delivery.
- Participate in executive-level status reviews with Amazon Leo leadership and customers to ensure successful service rollout and adoption.
- Technical & Regulatory Coordination
- Coordinate across company departments, vendors, airframe manufacturers, and partners to prepare technical, compliance, and commercial artifacts for licenses, and regulatory approvals.
- Manage relationships with MROs and customer organizations to establish frameworks for smooth installation and integration of delivered products.
- Supply Chain & Operations
- Partner with supply chain teams to ensure on-time production deliveries that meet customer commitments.
- Identify and drive continuous improvement opportunities, establishing best practices that scale across the organization.
- Oversee the complete service delivery plan from product definition through the entire lifecycle of the Amazon Leo aeronautical program.
A day in the life: You will be the central point of coordination between customer and our product, engineering, and support organizations. Your day involves strategic planning, stakeholder alignment, technical problem-solving, and driving execution across multiple complex workstreams. You'll navigate ambiguous situations with confidence, set clear strategic direction, and lead cross-functional teams to deliver world-class aviation connectivity solutions.
About the team: As a member of Global Enterprise Services (GES), you will be joining a customer-facing team that serves as the technical execution engine for direct and indirect Enterprise customers, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES team implements services for all of the customers globally. As a member of the GES team, you will work with other internal and external-facing roles in Product, Engineering, Customer Delivery and Customer Care.
Qualifications- Bachelor's degree in engineering, computer science or equivalent.
- Experience conveying complex technical concepts to both technical and business audiences.
- Demonstrated experience managing complex aeronautical programs with multiple stakeholders.
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.
- Experience dealing well with ambiguity, prioritising needs, and delivering measurable results in an agile environment.
- Deep knowledge of all phases of the aviation product lifecycle: design, development, testing, certification, production, maintenance, and support.
- Direct experience managing the complete lifecycle of STC (Supplemental Type Certificate) and line-fit programs.
- Outstanding communication and presentation skills with the ability to synthesise multiple requirements and create elegant solutions to complex problems.
- Experience with satellite communications systems or connectivity solutions.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.
Sr. Systems TPM - Aviation, Amazon Leo Global Enterprise Services (GES) in London employer: Amazon Leo
Contact Detail:
Amazon Leo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Systems TPM - Aviation, Amazon Leo Global Enterprise Services (GES) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those connected to Amazon Leo. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by diving deep into Amazon's culture and values. Familiarise yourself with their leadership principles and think of examples from your experience that align with them. This will help you stand out as a candidate who truly gets what Amazon is all about.
✨Tip Number 3
Showcase your technical chops! Be ready to discuss complex aeronautical programs you've managed and how you tackled challenges. Use specific metrics to highlight your successes, as numbers can really make your achievements pop during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our careers page for new opportunities that match your skills. We’re always looking for passionate individuals to join our team!
We think you need these skills to ace Sr. Systems TPM - Aviation, Amazon Leo Global Enterprise Services (GES) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in aeronautical programs and technical project management. We want to see how your skills align with the specific requirements of the Sr. Systems TPM role.
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, it's crucial to demonstrate your ability to convey complex technical concepts clearly. Use examples from your past experiences where you successfully communicated with both technical and non-technical audiences.
Highlight Your Problem-Solving Abilities: We love candidates who can navigate ambiguity and deliver results. Share instances where you've tackled complex challenges in previous roles, especially in aviation or related fields, to show us your strategic thinking.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance to join our amazing team at Amazon Leo.
How to prepare for a job interview at Amazon Leo
✨Know Your Aviation Stuff
Make sure you brush up on your knowledge of the aviation product lifecycle and any relevant regulations. Being able to discuss STC and line-fit programs confidently will show that you're not just familiar with the industry, but that you can also navigate its complexities.
✨Master the Art of Communication
Since you'll be engaging with both technical and business audiences, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated with diverse stakeholders in the past, as this will highlight your ability to bridge gaps between teams.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing cross-functional teams and driving projects to completion. Think of specific instances where you led strategic program reviews or coordinated with multiple stakeholders, and be prepared to share those stories during the interview.
✨Prepare for Ambiguity
The role involves navigating ambiguous situations, so think about times when you've had to prioritise needs and deliver results in uncertain environments. Share these experiences to demonstrate your problem-solving skills and adaptability, which are crucial for a Senior TPM.