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For Companies At a Glance
- Tasks: Manage enterprise B2B client relationships and optimise satellite communication solutions.
- Company: Join Amazon Leo, a leader in satellite communications revolutionising global connectivity.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Why this job: Be at the forefront of digital transformation and make a real impact on diverse industries.
- Qualifications: Experience in customer solutions, technical program management, and satellite communications preferred.
- Other info: Dynamic team environment with opportunities for professional growth and industry expertise.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Customer Solutions/Success Manager to serve as the primary point of contact for enterprise B2B clients utilizing Amazon Leo's satellite communications services. This role requires a unique blend of technical knowledge, industry expertise, program management, and relationship management skills to ensure customers maximize value from our LEO satellite connectivity solutions across their operations, supply chains, and digital transformation initiatives. Amazon Leo is revolutionizing global connectivity by providing reliable, high-performance satellite communications services to commercial and government customers worldwide. Our LEO satellite constellation enables organizations to connect remote operations, transform their businesses, and unlock new possibilities across diverse industries and challenging environments.
Key job responsibilities
- Customer Relationship Management & Strategic Engagement: Serve as trusted advisor for enterprise accounts across retail, media, energy, and manufacturing sectors. Build relationships from IT teams to C-suite executives while orchestrating connectivity transformation strategies. Conduct business reviews, understand industry challenges, and align satellite solutions to strategic objectives.
- Technical Consultation & Implementation: Guide customers through onboarding and optimization of LEO satellite services for remote operations, IoT connectivity, and distributed locations. Collaborate with TAMs and Solution Architects to troubleshoot issues, educate on network capabilities, and translate technical concepts into business value propositions.
- Account Growth & Program Management: Identify expansion opportunities across new locations, use cases, and service upgrades. Monitor customer health metrics, drive adoption to maximize ROI, and accelerate implementation through education and enablement programs.
- Industry Expertise & Collaboration: Understand connectivity needs across industries and demonstrate how Amazon Leo enables digital transformation and competitive advantage. Partner with Sales, Product, Engineering, and Operations teams to advocate for customer needs and inform product roadmap. Develop industry-specific use cases and success stories while serving as a thought leader.
About the team
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
BASIC QUALIFICATIONS
- Technical program management or customer solutions experience working directly with engineering and business leaders in enterprise B2B environments
- Background in satellite communications OR cloud computing and enterprise networking architectures, with demonstrated experience in network design, implementation, and optimization
- Experience managing cross-functional programs and complex technical implementations
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Strong understanding of telecommunications, satellite networking, cloud networking, or enterprise connectivity solutions
- Proven track record of managing complex enterprise customer relationships and driving business outcomes
- Excellent communication skills with ability to engage both technical and business audiences
- Experience with CRM systems and customer success platforms
- Willingness to travel up to 30% for customer meetings, site visits, and industry events
PREFERRED QUALIFICATIONS
- Experience with LEO, MEO, or GEO communication satellites and understanding of smallsat/LEO satellite systems OR experience with cloud platforms (AWS, Azure, GCP) and hybrid connectivity architectures
- Deep knowledge of satellite network operations OR networking protocols (TCP/IP, BGP, MPLS, SD-WAN) and enterprise network architectures
- Experience serving customers with distributed operations, remote locations, or global footprints
- Knowledge of IoT connectivity, edge computing solutions, and enterprise network architectures
- Understanding of industry-specific applications (POS systems, SCADA, media transmission, supply chain management, maritime communications)
- Familiarity with SLA management and enterprise service delivery frameworks
- Experience with Enterprise Agreement (EA) and Master Enterprise Agreement (MEA) negotiations and management
Customer Solutions Manager, Amazon Leo in London employer: Amazon Kuiper Services Europe SARL, UK Branch
Contact Detail:
Amazon Kuiper Services Europe SARL, UK Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager, Amazon Leo in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with professionals in satellite communications and B2B solutions. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! Prepare to discuss how your background in technical program management or customer solutions can directly benefit Amazon Leo's clients. Tailor your conversations to highlight your understanding of their needs.
✨Tip Number 3
Be proactive! Follow up with potential employers after interviews or networking events. A simple thank you email can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Amazon Leo team.
We think you need these skills to ace Customer Solutions Manager, Amazon Leo in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Manager role. Highlight your experience in satellite communications and customer success, and show us how your skills align with what Amazon Leo is looking for.
Showcase Your Technical Know-How: We want to see your technical expertise shine through! Include specific examples of how you've managed complex implementations or optimised network solutions in previous roles. This will help us understand your fit for the position.
Demonstrate Relationship Management Skills: Since this role involves building relationships with enterprise clients, share stories that showcase your ability to engage with both technical teams and C-suite executives. We love seeing how you’ve driven customer success in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Amazon Kuiper Services Europe SARL, UK Branch
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to satellite communications and cloud computing. Be ready to discuss how these technologies can solve specific problems for enterprise clients, as this role requires a solid understanding of network design and implementation.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully built relationships with clients in the past. Highlight your experience engaging with both technical teams and C-suite executives, as this will demonstrate your ability to serve as a trusted advisor across various levels of an organisation.
✨Understand the Industry Landscape
Familiarise yourself with the challenges faced by industries like retail, media, and energy. Be ready to discuss how Amazon Leo's solutions can drive digital transformation and provide competitive advantages, showing that you understand the unique needs of each sector.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer scenarios. Think about how you would guide a client through onboarding or troubleshoot issues, as demonstrating your problem-solving skills will be crucial in this role.
