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For Companies At a Glance
- Tasks: Lead operations, support team members, and ensure smooth workflows in a fast-paced environment.
- Company: Join Amazon, a global leader in customer fulfilment and innovation.
- Benefits: Competitive pay, diverse work culture, and opportunities for growth.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Experience with data analytics and strong communication skills are essential.
- Other info: Dynamic team environment with endless opportunities to learn and grow.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Lead, you’ll be based in one of our operational sites. You’ll support your Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
Qualifications
- Advanced proficiency in local language in both written and verbal communication
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Operations Lead employer: Amazon Jobs
Contact Detail:
Amazon Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amazon, especially in operations. They can give you insider tips and maybe even refer you for the role. Plus, it shows you're genuinely interested in the company.
✨Tip Number 2
Prepare for your interview by understanding Amazon's leadership principles. Think of examples from your past experiences that demonstrate how you embody these principles. This will help you stand out as a candidate who aligns with their culture.
✨Tip Number 3
Practice your data analysis skills! Since the role involves using metrics to optimise performance, brush up on your Excel skills and be ready to discuss how you've used data to solve problems in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in operations.
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Show Your Passion for Operations: When writing your application, let us see your enthusiasm for operations! Share any relevant experiences that highlight your ability to manage workflows and support team members. We love candidates who are excited about making processes run smoothly.
Be Data-Driven: Since data analysis is key in this role, make sure to mention any experience you have with using metrics to solve problems. We want to know how you've used data to optimise safety, quality, or productivity in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Operations Lead position. Highlight your relevant skills and experiences that align with the job description, so we can see why you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amazon Jobs
✨Know Your Operations
Familiarise yourself with the core operations of Amazon. Understand how the fulfilment process works and be ready to discuss how you can contribute to operational excellence. This shows your enthusiasm for the role and your commitment to ensuring smooth operations.
✨Data-Driven Mindset
Since the role involves using data analytics, brush up on your skills with MS Excel and other data tools. Be prepared to discuss how you've used data in past roles to identify problems or improve processes. This will demonstrate your analytical abilities and problem-solving skills.
✨Team Leadership Experience
Think of examples from your previous jobs where you supported or trained team members. Highlight your experience in managing workflows and how you’ve motivated others to achieve their best. This will show that you’re ready to take on the hands-on leadership aspect of the role.
✨Communication is Key
As an Operations Lead, you'll need to communicate effectively with your team and management. Prepare to share examples of how you've built professional relationships and resolved conflicts in the workplace. Strong communication skills are essential for success in this role.
