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- Tasks: Monitor and respond to data centre alarms, ensuring optimal customer experience.
- Company: Join AWS, the leading cloud platform known for innovation and excellence.
- Benefits: Enjoy competitive pay, mentorship, and a culture that values diversity.
- Why this job: Be part of a team that keeps the cloud running and makes a real impact.
- Qualifications: High school diploma and experience in data centre engineering required.
- Other info: Shift-based role with opportunities for career growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.
The Data Centre Infrastructure Operations organisation is looking for an individual with proficient computer and communication skills to help support our Facility Operations Centre (FOC). The FOC is responsible for 24x7x365 monitoring of the data centre’s physical infrastructure, operating from a central monitoring location. The team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.
Key Responsibilities:
- Monitor, acknowledge and respond to data centre infrastructure alarms
- Create tickets for infrastructure issues and elevate to on-site teams
- Validate and process change management requests
- Escalate infrastructure issues to external vendors
- Facilitate the response to on-site events
- Serve as a Point of Contact (POC) for internal and external teams
- Assist with the development of communication and escalation protocols designed to improve the team’s performance
- Assist with the development of tools that will enhance the team’s performance
The FOC is a singular support team which proactively monitors the life-safety systems and the infrastructure equipment alarms that provide power and cooling to the platform on a 24x7x365 basis. We support Data Centre Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
The position is shift based, comprising of day and night shifts that require working on weekdays and weekends. You may also be required to work on public holidays. If you are passionate about the Customer Experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centres, then this may be the challenge you’ve been looking for!
Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Facility Operations Centre Engineer, Facility Operations Centre employer: Amazon Jobs
Contact Detail:
Amazon Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Operations Centre Engineer, Facility Operations Centre
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AWS through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into AWS's culture and values. Familiarise yourself with their commitment to innovation and customer experience. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on common questions related to data centre operations and problem-solving scenarios to showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the AWS team and ready to contribute to our mission.
We think you need these skills to ace Facility Operations Centre Engineer, Facility Operations Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you can contribute to our Facility Operations Centre!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your proficiency in both written and verbal communication. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can tackle challenges head-on! Share examples of how you've successfully resolved issues in previous roles, especially in high-pressure environments like data centres.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Amazon Jobs
✨Know Your Infrastructure
Familiarise yourself with the key components of data centre infrastructure, such as power systems, cooling units, and alarm monitoring. Being able to discuss these elements confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to infrastructure or technical issues. Highlight your ability to think on your feet and respond effectively to alarms or emergencies.
✨Communication is Key
Since you'll be a point of contact for various teams, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle communication during both routine operations and emergencies.
✨Show Your Passion for Customer Experience
Express your enthusiasm for ensuring optimal customer experiences. Share any relevant experiences where you prioritised customer satisfaction, as this aligns with the values of AWS and the role's focus on reliability and attention to detail.
