HR Partner, AWS Builder Experience Team in London

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our Sr. HR Partners care deeply about the employee experience and support Builders and managers to focus on people through engagement, technology, and innovation. The HR Partner role in our Builder Experience Team (BeXT) focuses on the Builder experience.

You can expect to do the following in your day to day:

• Influence change and foster an environment of inclusion for our Builders and other HR Partners.
• Advanced problem solving and influencing in diverse populations.
• Working in a fast-paced and complex changing environment driven by continuous innovation.
• Application of HR fundamentals.
• Partnering with leaders at multiple levels of the organization to develop forward looking strategies.
• Serve as an escalation point and mentor teammates by role modeling Amazon’s Leadership Principles.

BeXT delivers personalized people-support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy.

To thrive, you will need a flexible skill set, including the ability to prioritize work in a high-volume environment and autonomously pivot through various scenarios utilizing HR expertise, highly effective consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and influence across many teams, levels, and regions.

Key job responsibilities:

• Consult, coach, and develop leadership through decision making with empathy and high judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
• Exercise high-judgement, manage through ambiguity and serve as first point of escalation for other HR teammates and Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization, ranging from Builders, senior leaders, and other HR professionals.
• Conduct complex workplace investigations with significant autonomy.
• Understand business goals as well as design and implement new approaches or procedures to effect continual improvements both in the business and on the HR team.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Basic Qualifications:

• Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.
• 5+ years of human resources experience.

Preferred Qualifications:

• Experience working in a matrixed organization.
• Experience in advising and influencing executive leadership.
• Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases.
• Employee Relations/Investigations experience.
• Excellent written and verbal communication skills; effective communication with the ability to build relationships and influence across a wide set of process partners and business stakeholders.
• Possess conviction and tenacity, and excellent written and verbal communication skills.
• Thrives in a high-pressure, high-volume, ambiguous environment and able to manage multiple simultaneous priorities.
• Intellectual curiosity; brings insight to team and business.
• Ability to demonstrate high-judgement, empathy, autonomy, and flexibility.
• Ability to maintain strict confidentiality regarding employee issues in Human Resources.
• Experience coaching, mentoring, and influencing other HR professionals through informal leadership.
• Demonstrated ability to adopt and apply AI tools to solve ambiguous problems, improve efficiency, and scale impact.
• Use of AI and new technology with sound judgement to solve problems, scale impact, and continuously improve how we support Builders.

Veterans, military spouses, and people with disabilities are encouraged to apply.