Amazon UK Services Ltd. is seeking an APET Incident Improvement Manager for a 12-month fixed-term contract to lead critical incident investigations and standardize processes within the EU Trust & Safety - Amazon Partner Escalations Team.
You will analyze data, collaborate with partners across DSP, ER, Legal, PR, and vendors, and ensure timely, high-quality case closures while protecting customer experience.
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Incident Improvement Manager - EU Trust & Safety, 12m FTC employer: Amazon Inc.
At Amazon Development Centre in Edinburgh, we are committed to fostering a collaborative and inclusive work culture that empowers our employees to innovate and excel. As an Applied Scientist in our Intelligent Talent Acquisition team, you will have the opportunity to work on cutting-edge machine learning technologies that directly impact recruitment processes, while benefiting from mentorship and professional growth opportunities. Join us to make a meaningful difference in how talent is acquired globally, all within a vibrant city known for its rich history and dynamic tech scene.
