At a Glance
- Tasks: Lead change initiatives and drive continuous improvement in a dynamic environment.
- Company: Join Amazon, a global leader in innovation and technology.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Collaborate with teams across Europe to enhance operational excellence.
- Why this job: Make a real impact by implementing innovative solutions and improving processes.
- Qualifications: Experience in Lean, Six Sigma, and project management is a plus.
The predicted salary is between 40950 - 50050 £ per year.
CMCI Manager, Change Management and Continuous Improvement
Job ID: 10593477 | Amazon UK Services Ltd.
The Site Change Management and Continuous Improvement (CMCI) Manager supports, coordinates and facilitates implementation of new and improved structures, processes and activities.
Working closely with EU teams and all levels of management and associates within the Sort Centre (SC), you report directly to the Regional Change Program Manager.
For this role you will need to be adaptable, motivated and thrive on implementing high standard productivity and simplicity using Kaizen/PDCA methods.
Curiosity and the confidence to take calculated risks quickly are core characteristics for CMCI Managers.
Responsibilities
- Coordinate Top-down and Bottom-up change initiatives within the Sort Centre.
- Develop Continuous Improvement proposals; self-generated and from within the site.
- Support, manage and validate the implementation of process changes.
- Manage the Sort Centre improvement plan to focus on best customer experience at the lowest cost.
- Innovate and challenge the status quo through the use of data and Lean Six Sigma methodologies.
- Help drive the implementation of Lean Standard Work at all levels of the site.
- Disseminate Lean Standard Work principles across teams.
- Develop a culture of continuous improvement and lean thinking.
- Contribute to and facilitate Kaizen activities.
- Coordinate and prioritize process improvement activities and resources. Standardize processes and actively share best practice across CI network to avoid duplication.
- Analyse process performance at a process path level and identify improvements.
- Liaise between SC and EU to drive leverage of cross-SC process excellence.
- Maintain strong relationships with cross business line teams.
- Key job responsibilities
- Chair the on-site CMCI Forum to review top-down and bottom-up projects and provide feedback to relevant stakeholders.
- Manage the Change portfolio for the site.
- Lead / support the implementation of projects within the site.
- Identify and deliver improvement opportunities within the site and across the network.
- Coach and mentor stakeholders in Lean Six Sigma Methodologies.
- Develop and maintain a network of key stakeholder across multiple teams and business lines.
- A day in the life
A CMCI Manager divides their time between analyzing performance metrics, conducting Gemba walks, and coordinating with stakeholders to implement both local and network-wide improvement projects.
They facilitate Kaizen events, coach teams in Lean Six Sigma methodologies, and manage project portfolios using Agile principles.
Daily activities include participating in site DBRs/WBRs, supporting Root Cause Analysis, reviewing project progress, and ensuring effective communication between site leadership and regional teams.
The role serves as a crucial bridge between strategic initiatives and operational execution within the Sort Center
About the team
As the CMCI Team, we are strategically positioned within each UK Sort Center, working directly alongside operational teams to drive excellence through Lean methodologies.
Our role spans three key areas: Change Management, Project Implementation, and Continuous Improvement.
We act as site-level gatekeepers for improvement initiatives, implementing projects through Agile methodologies while maintaining close relationships with operational teams on the ground.
Through data-driven analysis and hands‑on engagement, we influence positive change, eliminate waste, and implement innovative solutions within our Sort Centers.
Working collaboratively with EU teams and all management levels, our mission is to make UK Sort Centers best-in‑class across all operational KPIs.
- Basic Qualifications
- Knowledge of Lean, Six Sigma and Kaizen techniques
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience managing teams, or experience leading and influencing your team or organization
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Preferred Qualifications
- Bachelor's degree or equivalent, or experience in project management
- Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ( https://www. amazon. jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Veterans, military spouses, and people with disabilities are encouraged to apply.
#J-18808-Ljbffr
CMCI Manager, Change Management and Continuous Improvement employer: Amazon Inc.
At Amazon Development Centre in Edinburgh, we are committed to fostering a collaborative and inclusive work culture that empowers our employees to innovate and excel. As an Applied Scientist in our Intelligent Talent Acquisition team, you will have the opportunity to work on cutting-edge machine learning technologies that directly impact recruitment processes, while benefiting from mentorship and professional growth opportunities. Join us to make a meaningful difference in how talent is acquired globally, all within a vibrant city known for its rich history and dynamic tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land CMCI Manager, Change Management and Continuous Improvement
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like CMCI Manager, Change Management and Continuous Improvement at Amazon Inc.!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Amazon Inc. or be willing to refer you for that CMCI Manager, Change Management and Continuous Improvement position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Amazon Inc. who’s on the lookout for their next CMCI Manager, Change Management and Continuous Improvement star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time CMCI Manager, Change Management and Continuous Improvement role at Amazon Inc.!
We think you need these skills to ace CMCI Manager, Change Management and Continuous Improvement
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Amazon Inc.. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Amazon Inc.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Amazon Inc.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
