Strategic Account Manager FTC, Grocery Partnerships in London

This is a 12 month fixed term contract. Does working for Amazon’s Grocery business in the UK excite you? Do you want to be part of one of Amazon’s fastest growing businesses? Do you have a record of delighting customers and driving growth through clever expansion and collaborative partnerships?

Our ultra-fast delivery Grocery Marketplace (Morrisons, Co-op, Iceland, and Go-Puff offering their selection on Amazon) is seeking a customer-obsessed, creative, goal-oriented, highly entrepreneurial and experienced Category Merchant Manager (CMM) to join our exciting and fast-paced team to play a critical role in our growth strategy. We are looking for a smart and talented person who will be responsible for developing and account managing our expanding Grocery Partnerships business (i.e. 3P) for both delivery and click & collect services. This is a unique opportunity to play a key role in a ground-breaking new initiative at Amazon with a focus on defining business growth and process improvement strategies in its early-mid stages.

Key job responsibilities:

• Support our Same Day Delivery Grocery service with multiple partners in existing and new cities.
• Establish and deepen our relationship with our Grocery partners to meet our business targets.
• Develop and manage relationships, drive results and demonstrate competency with business analytics.
• Work closely with cross-functional teams including Operations, Marketing, Selection, CX, Seller Success and Expansion PMs as well as Finance to secure high quality service level, develop selection and drive business activities in order to secure sustainable growth.
• Communicate effectively to deliver through our internal and external partners, ensuring deadlines and profitability goals are met.

The ideal candidate will be a self-starter with a passion for delivering the best customer experience and has the ability to build strong relationships with internal and external stakeholders. You will excel at cross-functional collaboration, and identify and influence key stakeholders across the organization and partner with development and business teams. You will have exceptional Deep Dive skills, allowing you to influence those stakeholders with a data driven approach. You will raise the bar for merchants, and develop and execute strategies to grow our partnership. You will be eager to innovate and solve difficult problems, and drive projects end-to-end, including presenting progress to senior leadership on a regular basis. This is a fantastic opportunity to manage a fast growing business end-to-end and make history!

BASIC QUALIFICATIONS:

• Bachelor Degree
• Experience in Buying/Planning or equivalent experience such as Management Consulting, Finance, Merchandising or Operations
• Proficiency with Excel and data analysis with demonstrated ability to dive in and quickly understand root cause and identify scalable solutions
• Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
• High degree of organization and ability to manage multiple, competing priorities simultaneously
• Excellent collaboration and relationship building skills that enable you to earn trust at all levels
• Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
• High attention to detail and willingness to roll up your sleeves
• Highly innovative, flexible and self-directed

PREFERRED QUALIFICATIONS:

• Experience building relationships and driving growth with large retailers and eCommerce businesses
• Experience in e-commerce or retail
• Experience with databases, SQL
• Experience in Grocery