Data Centre Technician, Operations, IT, & Support Engineering in Newcastle upon Tyne

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. 24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

• Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently.
• Escalation point and technical troubleshooter for all Systems and problems.
• Deep diving into Linux server issues.
• XEN service virtualization troubleshooting.
• Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical.
• Remediation of physical layer outages, both Systems & Network.
• Remediation or recovery of physical power issues on racks.
• Participate in Data Center power & cooling events.
• Operations: Meet 24x7 On-Call requirements and response during shift rotations.
• Install & configure racks of hosts in line with internal SLAs.
• Triage & resolve trouble tickets for all devices in your region.
• Data Center point of contact for all High Severity issues.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts & spares.
• Help define metrics to increase our customer uptime.
• Enforcing Amazon's Security Best Practices.
• Interact with third party vendors & contractors.
• Contribute ideas to improve operational efficiency.
• Project Management: Participate in and deliver on a number of high impact small to mid-scale projects.
• Participate in team meetings for metric analysis and project status updates.
• Help build the world’s largest Cloud infrastructure.
• Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Basic Qualifications:

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Preferred Qualifications:

• Associate’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience.
• Networking experience with CCNA and/or Network+ certifications.
• Experience with CISCO, Juniper and other commodity networking devices.
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Networking Protocols (OSI Model).
• Copper/Fibre Optic Testing/Cabling Standards.
• All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles.
• Travel between sites/locations during the workday may occur.