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- Tasks: Monitor and support data centre infrastructure, ensuring optimal customer experience.
- Company: Join AWS, the leading cloud platform with a culture of innovation.
- Benefits: Flexible work hours, mentorship opportunities, and a supportive work-life balance.
- Why this job: Be part of a diverse team tackling exciting challenges in cloud technology.
- Qualifications: High school diploma required; data centre experience preferred but not essential.
- Other info: Inclusive culture that values unique experiences and encourages all to apply.
The predicted salary is between 36000 - 60000 £ per year.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
The Data Centre Infrastructure Operations organisation is looking for an individual with proficient computer and communication skills to help support our Facility Operations Centre (FOC). The FOC is responsible for 24x7x365 monitoring of the data centre’s physical infrastructure, operating from a central monitoring location. The team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.
You’ll join a diverse team of engineers and collaborate with people across the Infrastructure Operations organisation to help us deliver the highest standards for safety and security, while providing seemingly infinite capacity at the lowest possible cost for our customers. The ideal candidate will need to have proficient computer and communication skills. A basic understanding of data centre infrastructure is desired but not essential for this role.
The successful candidate will be responsible for providing assistance and support to on-site data centre teams. This position will help ensure overall availability and reliability to meet or exceed defined service levels. This position is shift based, comprising of day and night shifts that require working on weekdays and weekends. You may also be required to work on public holidays.
If you are passionate about the Customer Experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centres, then this may be the challenge you’ve been looking for!
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance.
Key job responsibilities:- Monitor, acknowledge and respond to data centre infrastructure alarms
- Create tickets for infrastructure issues and escalate to on-site teams
- Validate and process change management requests
- Escalate infrastructure issues to external vendors
- Facilitate the response to on-site events
- Serve as a Point of Contact (POC) for internal and external teams
- Assist with the development of communication and escalation protocols designed to improve the team’s performance
- Assist with the development of tools that will enhance the team’s performance
The FOC is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms that provide power and cooling to the platform on a 24x7x365 basis. We support Data Centre Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.
Diverse Experiences:AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
Inclusive Team Culture:Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
BASIC QUALIFICATIONS:- High school or equivalent diploma
- Experience in data center engineering
Facility Operations Centre Engineer, Facility Operations Centre in London employer: Amazon Data Services UK Limited
Contact Detail:
Amazon Data Services UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Operations Centre Engineer, Facility Operations Centre in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current AWS employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Facility Operations Centre roles and practice your answers. Make sure you can talk about your skills and how they relate to the job description — especially your communication and problem-solving abilities.
✨Tip Number 3
Show your passion for customer experience! During interviews, share examples of how you've gone above and beyond to ensure customer satisfaction. This will demonstrate that you align with AWS's values and are ready to contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AWS team and ready to take on the challenge!
We think you need these skills to ace Facility Operations Centre Engineer, Facility Operations Centre in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Facility Operations Centre Engineer. We want to see how you can contribute to our mission of keeping the cloud running smoothly!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t forget to showcase your proficiency in both written and verbal communication. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Relevant Experience: Even if you don’t have direct experience in data centre operations, share any related experiences that showcase your problem-solving skills and attention to detail. We value diverse backgrounds, so let us know what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Amazon Data Services UK Limited
✨Know Your Infrastructure Basics
Even though a deep understanding of data centre infrastructure isn't essential, having a basic grasp of how things work will definitely give you an edge. Brush up on key concepts like power systems, cooling mechanisms, and alarm monitoring. This will show your enthusiasm and readiness to learn.
✨Communicate Clearly and Confidently
As a Facility Operations Centre Engineer, communication is key. Practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully communicated with teams or resolved issues. This will demonstrate your ability to be a reliable point of contact.
✨Show Your Customer-Centric Mindset
AWS places a strong emphasis on customer experience. Be prepared to discuss how you've prioritised customer needs in previous roles. Share specific instances where your actions led to improved service or satisfaction, as this aligns perfectly with the role's focus on optimal customer experience.
✨Prepare for Shift Work Questions
Since this position involves shift work, be ready to discuss your flexibility and willingness to work during nights, weekends, and holidays. Highlight any previous experience with shift patterns and how you managed your time effectively. This will reassure them that you're committed to the role's demands.
