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- Tasks: Maintain and troubleshoot cutting-edge data centre infrastructure in a dynamic environment.
- Company: Join Amazon Web Services, the leader in cloud technology.
- Benefits: Competitive salary, flexible work-life balance, and career growth opportunities.
- Why this job: Be part of a team that shapes the future of cloud technology.
- Qualifications: High school diploma and hands-on hardware experience required.
- Other info: Diverse and inclusive culture with mentorship and continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region. A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience.
Responsibilities:
- Work and meet SLA’s against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs (drives, motherboards etc)
- Carry out routine network, server hardware and OS related repairs
- Work with cross-functional teams on a regular basis to complete routine work
- Engage with Smart Hands in EU Regional POPs
- Adhere to security and safety best practices in the data center
- Participate in Data Center power & cooling events
- Participate in team meetings for metric analysis and daily/weekly goals achievement
- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors
- Contribute to the development of other team members
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO)
- Diagnosing hardware and network problems followed by physical repairs
- Troubleshooting events within internal Service Level Agreements (SLAs)
- Performing root cause analysis of equipment failures
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
- Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (If applicable)
- On-call rotation reaction to off-duty emergency calls (if applicable)
A day in the life
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking
PREFERRED QUALIFICATIONS
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Data Center Technician - West London employer: Amazon Data Services UK Limited
Contact Detail:
Amazon Data Services UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Technician - West London
✨Tip Number 1
Get your hands dirty! If you’ve got any hardware experience, make sure to highlight it in conversations. When you’re chatting with potential employers, share specific examples of troubleshooting or repairs you've done. It shows you’re not just talk; you can walk the walk!
✨Tip Number 2
Network like a pro! Attend industry meetups or online forums related to data centres and cloud tech. You never know who might be looking for someone just like you. Plus, it’s a great way to learn about job openings before they even hit the market.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role. A little courtesy goes a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Data Center Technician role. Plus, applying directly shows you’re keen and makes it easier for us to spot your application. Let’s get you in the door!
We think you need these skills to ace Data Center Technician - West London
Some tips for your application 🫡
Show Your Hardware Skills: Make sure to highlight your hands-on experience with hardware troubleshooting and repairs in your application. We want to see that you can tackle those technical issues head-on!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their skills to our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key experiences and skills shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Amazon Data Services UK Limited
✨Know Your Hardware
Make sure you brush up on your hardware troubleshooting skills. Be ready to discuss specific experiences where you've diagnosed and repaired hardware issues. This role is all about hands-on experience, so having examples at the ready will show you're the right fit.
✨Understand the Data Centre Environment
Familiarise yourself with data centre operations and the importance of safety standards. Be prepared to talk about how you would handle emergency situations or maintain safety protocols. Showing that you understand the environment will set you apart from other candidates.
✨Customer Interaction Skills
Since you'll be the first point of contact for both internal and external customers, practice how you would communicate technical issues clearly and effectively. Think of examples where you've successfully resolved customer problems under pressure, as this will demonstrate your ability to handle the demands of the role.
✨Team Collaboration
This job involves working closely with cross-functional teams, so be ready to discuss your teamwork experiences. Highlight any instances where you've contributed to process improvements or collaborated on projects. This shows that you can work well in a team-oriented environment, which is crucial for success in this role.
