Data Centre Chief Engineer, InfraOps Cluster Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

The Data Centre Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data centre is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource reporting to a site’s Data Centre Facility Manager and interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all facility operations within a given data centre and to support Amazon within its owned and operated data centres. Data centre equipment that supports mission‑critical servers must maintain better than 99.999% uptime.

Also expected from the CE is the ability to manage small‑to‑medium impacting projects from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities. The CE directs, trains and supports EOTs in their role of providing hands‑on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment‑specific training exercises is also expected. This equipment includes, but is not limited to, stand‑by diesel generators, switch‑gear, UPSs, PDCs, AHUs, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

Responsibilities

• Oversee the day‑to‑day operations and maintenance of mechanical and electrical equipment in a data centre.
• Operate independently with limited direct management.
• Act as an escalation point for all facilities‑related issues within the data centre, escalating to the Data Centre Facility Manager as needed, and work OT hours as needed to support site stability.
• Perform root cause analysis of equipment failures.
• Troubleshoot and report of facility and data server‑level events within internal SLA.
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
• Provide training and guidance to Engineering Operations Technicians.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Communicate complex technical information to a non‑technical audience.

Physical Requirements

• Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly lift and/or move up to 22kg; and participate in group lifts for 22kg or more.
• Coordinate body movements when using tools or equipment.
• Reach and stretch to position equipment and fixtures while maintaining balance.
• Bend or twist the body into unusual positions while working.
• Perform physical tasks all day without becoming overly tired.
• Use hands to manipulate small wires and objects.
• Work in a noisy environment.
• Work at depths, such as under raised floors.

BASIC QUALIFICATIONS

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Experience carrying new design concepts through exploration, development, and into deployment or mass production.
• Experience in MS Excel, Word, and Windows Operating Systems.
• Experience with power management and power monitoring systems.

PREFERRED QUALIFICATIONS

• Knowledge of critical data center equipment.
• Knowledge of engineering documentation, electrical diagrams and standard operating procedures.
• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA.
• Experience in project management in data centers or comparable critical infrastructure.
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure.
• Experience reading and interpreting construction specifications and drawings for all domains.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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