At a Glance
- Tasks: Lead a dynamic team securing access for thousands at Amazon.
- Company: Join Amazon, a global leader in innovation and security.
- Benefits: Enjoy competitive pay, flexible work options, and career growth opportunities.
- Other info: Inclusive culture that values diverse experiences and continuous learning.
- Why this job: Make a real impact on security while developing your leadership skills.
- Qualifications: Experience in managing technical teams and knowledge of security practices.
The predicted salary is between 63000 - 77000 £ per year.
Are you ready to lead a talented team that secures access for thousands of employees at one of the world's most innovative companies? We are looking for a Manager II, Support Engineer to lead our Security Support Engineering team and drive Identity and Access Management (IAM) initiatives that protect Amazon's corporate environment. In this role, you will manage the day-to-day operations of a team securing access at massive scale while providing direct support to business owners across the company. You will set clear priorities, develop your engineers toward their next step, and ensure the team delivers high-quality outcomes against service level agreements. This is a hands-on leadership opportunity where you will bring technical depth to guide the team through complex access management challenges, make sound judgments on security outcomes, optimize workflows with a focus on root-cause resolution, and create an inclusive environment where your team thrives.
Key job responsibilities
- Lead and develop a team of Security Support Engineers, setting clear priorities and performance expectations and providing regular coaching and feedback.
- Own the team's operational results, making sure work is delivered on time, meets service level agreements, and holds a high quality bar.
- Hire, onboard, and grow talent, creating development plans that stretch engineers and prepare them for their next step.
- Guide the team through the investigation and remediation of complex business decisions regarding security outcomes, escalating security risks with good judgement.
- Optimise team workflows and best practices, prioritising root-cause resolution and reducing manual effort through automation and tooling.
- Partner with Security Engineers and stakeholders across the company to align on priorities and deliver the right customer outcomes.
- Own team security metrics, using data to measure performance and drive improvements.
A day in the life
You will lead both the people and operations of the Security Support Engineering team. On any given day, you might review the team's case queues and SLA adherence, coach an engineer through a difficult access management investigation, run a one-on-one focused on career development, and collaborate with partner teams to set priorities for upcoming security initiatives. You will identify recurring issues and direct the team toward automation and process improvements that resolve them at the root. When problems are complex or risks emerge, you will help the team find a path forward and decide when to escape. This role includes occasional on-call responsibilities.
About the team
Our team's mission is to make the secure way the easy way. We focus on Identity and Access Management improvements, and our remit covers both internal and external identity. We are committed to protecting Amazon's corporate environment while ensuring that employees have the access they need to innovate and deliver for customers. We value collaboration, continuous learning, and operational excellence. As part of our team, you will work in an inclusive environment that encourages engineers to take initiative, solve complex problems, and grow their skills while delivering high-impact security outcomes at scale.
Basic Qualifications
- Experience hiring, developing, and managing high-performing technical teams.
- Experience in technical support, or experience in software development and experience in web security.
- Experience with Linux.
- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS.
- Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing.
- Experience managing competing priorities and using metrics to drive business decisions.
- Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline, or experience with equivalent introductory technical domain knowledge.
Preferred Qualifications
- Experience in any combination of the following: application security frameworks, security code reviews, incident response, secure infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls, threat modeling, cryptography, threat intelligence, or secure software development.
- Experience in one or more of the following: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls.
- Experience hiring, developing and promoting engineering talent.
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.
- Hands-on experience using or securing services in AWS or other cloud computing environments.
- Ability to lead a team through ambiguity and change while maintaining an inclusive, supportive environment.
Manager, Support Engineering, Identity and Access Management employer: Amazon.com
At Audible, we foster a vibrant work culture that champions creativity and innovation, making it an exceptional place for professionals eager to make a meaningful impact in audio storytelling. Our commitment to employee growth is evident through collaborative projects that bridge diverse teams, offering unique opportunities to develop skills in a fast-paced, supportive environment. Located in a dynamic city, we provide our team with the resources and inspiration needed to thrive while contributing to a mission that enriches lives globally.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Support Engineering, Identity and Access Management
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Amazon.com, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Amazon.com
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Amazon.com. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Manager, Support Engineering, Identity and Access Management
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Amazon.com insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Amazon.com that you’re committed to staying ahead in the game.
How to prepare for a job interview at Amazon.com
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Amazon.com to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Amazon.com.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
