At a Glance
- Tasks: Lead product development and enhance partner experiences for our Delivery Service Partners across the EU.
- Company: Join Amazon Logistics, a leader in last-mile delivery services.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic team with a focus on customer obsession and collaboration.
- Why this job: Make a real impact by innovating solutions that improve partner productivity and satisfaction.
- Qualifications: Experience in project management, strong analytical skills, and effective communication.
The predicted salary is between 40500 - 49500 £ per year.
Global Fleet and Products are seeking a Senior Fleet Experience Manager to lead the development new products and enhancing existing ones to improve the experience and productivity of our Delivery Service Partners (DSPs) across the EU.
The Senior Fleet Experience Manager will be responsible for expanding our listening mechanisms for our partners to ensure we are providing the best level of service.
They will innovate new mechanisms for capturing feedback and building programs to remove key pain points for our partners.
They will have responsibility for launching new and exciting value-added services.
Team
Exposure: As Senior Fleet Experience Manager, you will drive the performance of Global Fleet and Products (GFP) services we offer to DSPs.
This will require you to influence multiple functions in GFP to ensure that the products and services we offer are adding value to our partners.
This role will work closely with finance to identify cost opportunities, business leaders, product managers, program managers and counterparts across the DSP Program org.
You will work with them in cross organizational projects to define how GFP projects impact DSP operations so that we have with the best end state products to meet our DSP's needs, and drive change when defects become apparent.
Success in this role: Customer obsessions is critical.
Successful candidates over-bias on customer obsession to ensure that we are listening to needs of our partners and inventing new and exciting ways to support them.
They will have strong project management skills, and be an effective communicator.
They influence business owners, support thoughtful decision-making, and adapt to a rapidly evolving environment.
A typical day in this role provides an opportunity to innovate by building creative solutions for our partners problems.
- Key job responsibilities
- Analyse, report and take action on customer feedback data to identify and drive opportunities to improve the level of service GFP offer to our customers.
- Identify ways to enhance measurement and performance, for example by combining sentiment data (qualitative) with service benchmarking (quantitative).
- Establish and maintain a close and constant exchange with the DSP experience team to collaborate and learn.
- Write or contribute to business cases using information acquired from various stakeholders.
- Prioritize projects with biggest impact on our business, propose and obtain approval from relevant functional leaders, and schedule resources.
- Take accountability while providing status, ask for help, and immediately elevate issues and problems as necessary.
- Maintain project schedule that enables the teams to be successful based upon the project milestones and Go-Live.
- About the team
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages (and smiles) to households/businesses across the planet.
Our Global Fleet & Products (GFP) team defines the path forward for this rapidly expanding business by building the safest and most sustainable fleet of last mile delivery vehicles.
- Bachelor's degree in a related field
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience building and growing relationships with internal and external partners
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience Driving strategic meetings with senior executives to expand partnership priorities, Postgraduate degree
- Experience in logistics
- Experience in team management
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ( https://www. amazon. jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
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Snr. Fleet Experience Manager, Global Fleet and Products in Manchester employer: Amazon.com, Inc
At Amazon, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As an Area Manager at our Fulfilment Centre, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a significant impact in a fast-paced environment that handles over 1.5 million orders daily. Join us in our mission to be Earth's most customer-centric company and develop your leadership skills while working alongside a diverse team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Snr. Fleet Experience Manager, Global Fleet and Products in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Amazon.com, Inc and learning about the latest trends in the industry.
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Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Amazon.com, Inc!
✨Showcase Your Skills with a Portfolio
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We think you need these skills to ace Snr. Fleet Experience Manager, Global Fleet and Products in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Amazon.com, Inc:This is your chance to really connect with the team at Amazon.com, Inc. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Amazon.com, Inc
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Amazon.com, Inc.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Amazon.com, Inc that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Amazon.com, Inc. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
