Building Excellence FME, Building Excellence Management in Manchester

Transform Amazon's global facilities network while driving $100M+ in operational improvements through next-generation soft services solutions. As a key member of Building Excellence Management, you'll revolutionize how we deliver and optimize our $3.7B annual facilities portfolio through strategic innovation in cleaning, waste management, pest control, landscaping, and other soft service disciplines. Your leadership will shape soft service delivery practices across thousands of buildings worldwide, implementing advanced technologies and sustainable solutions that set new industry standards.

As a Soft Services FME, you'll spearhead transformative service delivery initiatives not only in the NA region, but across Amazon's global network of thousands of buildings. Your innovative solutions will drive multi-million-dollar cost optimizations while revolutionizing how we deliver cleaning, hygiene, waste management, pest control, and grounds maintenance services. By leveraging AI, IoT, and predictive analytics, you'll shape the future of soft service delivery - creating new standards for operational excellence. Working with global teams, you'll implement sustainable solutions that enhance service quality while ensuring regulatory compliance across all soft service disciplines. This role offers unprecedented opportunity to affect operational efficiency, total cost of ownership, and environmental sustainability at massive scale.

In this role, you'll design and implement global soft service standards that transform how we deliver cleaning, waste, pest control, and landscaping services worldwide. Leading strategic initiatives across our facilities portfolio, you'll develop innovative solutions for complex service delivery challenges while continuously improving operational efficiency. You'll use your expertise to develop data-driven frameworks for measuring and improving soft service performance - from cleanliness audits and hygiene metrics to waste diversion rates and grounds maintenance quality - leading to scalable solutions for thousands of facilities. Working closely with key stakeholders, you'll drive continuous improvement initiatives that optimize vendor performance, enhance service reliability, and set new benchmarks for soft service excellence.

Your leadership will revolutionize soft service delivery across Amazon's global network, creating lasting improvements in service quality and operational efficiency. Using advanced technologies and performance analytics, you'll shift our approach from reactive to proactive service management - cutting costs and improving compliance. Your innovative solutions will become industry standards, setting new benchmarks for automated service monitoring and quality assurance. Above all, your work will build scalable frameworks for consistent, high-quality soft service delivery throughout our growing global portfolio, directly affecting Amazon's operational success and environmental goals.

Core responsibilities include designing and executing soft service frameworks - spanning cleaning, waste management, pest control, landscaping, and hygiene - that enhance operational efficiency, reduce costs, and improve service quality. You'll analyze complex service delivery data to identify trends, develop predictive scheduling strategies, and create scalable solutions for implementation across thousands of sites. Key deliverables include developing standardized vendor management processes, implementing performance metrics and audit programs, and creating quality assurance frameworks that ensure consistent service delivery. You'll partner with Regional Portfolio Managers to optimize soft service programs while collaborating with Design & Construction teams to improve building serviceability.

Success in this role requires both strategic vision and practical execution skills. You'll need to influence diverse stakeholders, manage multiple high-impact projects simultaneously, and drive continuous improvement initiatives that deliver measurable results in cost reduction, operational efficiency, and sustainability.

About the team: The team is transforming how Amazon maintains its global facility network. We're a diverse group of innovators combining technical expertise with strategic thinking to solve complex maintenance challenges across thousands of buildings. Our mission is creating world-class facility management solutions that drive operational excellence while supporting sustainability goals. Working alongside Regional Portfolio Managers and industry experts, you'll help shape the future of facility management. We celebrate creative thinking, embrace data-driven solutions, and aren't afraid to challenge conventional approaches. If you're passionate about innovation and want to make a lasting impact at global scale, you'll find a home here.

Success in this role draws from deep expertise in soft services management combined with proven experience driving large-scale operational improvements. Your data-driven approach to problem-solving and strong analytical skills will be essential for identifying optimization opportunities across our global portfolio. The ability to influence and collaborate effectively within complex organizations is crucial, as you'll work across multiple teams and regions. Most importantly, your track record of implementing innovative soft service solutions demonstrates you can transform strategic vision into practical, scalable results that enhance service quality and reliability.