At a Glance
- Tasks: Provide advanced tech support to customers in English and Italian, solving tricky network issues.
- Company: Join eero, a dynamic team at Amazon focused on seamless connectivity.
- Benefits: Hands-on training, career growth, and a supportive work environment.
- Other info: Fast-paced role with opportunities for mentorship and collaboration.
- Why this job: Make a real impact by helping customers enjoy stress-free connectivity.
- Qualifications: Bilingual in English and Italian with tech support experience.
The predicted salary is between 24300 - 29700 £ per year.
Job ID
| Amazon UK Services Ltd.
This role would require you to speak, read and write in English & Italian at a minimum of B2 level
This role is 5days a week but would require you to work on either of Saturday or Sunday on rotational basis
At eero, we're on a mission to make connectivity just work.
No dead zones, no buffering, no stress.
We build the hardware, craft the software, and tie it all together in the cloud to deliver fast, reliable, and secure Wi Fi for homes and businesses.
And we're just getting started.
Think smart homes, small business solutions, and the future of connected living.
We're looking for a Sr.
Network Support Specialist (Bilingual Italian &English) to join our London team.
If you're someone who loves solving tricky tech problems, thrives on helping people, and can switch effortlessly between English and Italian, this could be your next move.
You'll be supporting both English speaking and Italian speaking customers across the EMEA region and beyond, so being comfortable communicating in both languages is essential.
If you've got some networking knowledge and a feel for Wi Fi and telecommunications, even better.
We'll invest in your growth with hands-on training covering Wi Fi fundamentals, networking concepts, and all the eero specific tools you'll need to succeed.
You'll be based in our London office, working alongside a brilliant, supportive team in a global company where your career can genuinely grow.
Key job responsibilities
Here's what you'll actually be doing day-to-day
- Providing advanced technical support to both English-speaking and Italian-speaking customers, as well as Tier 1 colleagues, via phone, email, or chat.
- Getting hands on with network devices, configuring routers, switches, firewalls, and wireless access points.
- Troubleshooting complex network issues like routing, switching, and firewall problems, plus the devices connecting to them.
- Documenting every support interaction so the team can learn and improve together.
- Spotting complex issues and escalating them to higher tier support teams when needed.
- Mentoring and coaching junior team members, sharing what you know and helping them level up.
- Being the go-to person for our Italian-speaking customers across the EMEA region, making sure they get an exceptional experience in their own language, while also supporting English-speaking customers day to day.
- A day in the life
No two days are the same.
You'll be the escalation point for customers and Tier 1 specialists, tackling complex technical and account challenges that demand deeper problem-solving and quick thinking under pressure.
When issues require further investigation, you'll collaborate directly with CS Engineering teams to find the right solution.
Supporting both English-speaking and Italian-speaking customers, you'll play a vital role in our growing EMEA customer base — ensuring every customer feels heard and supported.
It's fast-paced, rewarding, and genuinely impactful.
About the team
At eero, we believe connectivity should simply work — no dead zones, no buffering, no stress.
Our Customer Support team is at the heart of that mission, ensuring every customer has a seamless experience from setup to daily use.
Based in London, you'll join a collaborative, technically curious team that values knowledge-sharing, continuous improvement, and delivering world-class support.
We’re growing fast across EMEA, and your bilingual expertise will directly shape how we serve our expanding customer base.
- Basic Qualifications
- Experience in technical work related to computer systems and technology components
- Experience handling customers and conflict resolution with a focus on quality for customer experience
- Experience in MS Office, with an emphasis on Excel
- Experience in web technologies and the internet
- Experience taking ownership and driving resolution on escalated customer issues
- Experience in technical support, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience in communicating technically, at a level appropriate for the audience
- Speak, write, and read fluently in Italian and English at B2 level or above
- Ability to identify and troubleshoot technical issues efficiently and logically.
- Preferred Qualifications
- Experience handling customer escalations
- Knowledge of TCP/IP networks
- Certified Wireless Network Administrator (CWNA) certification (training provided).
- Cisco Certified Network Associate (CCNA) certification (training provided).
- Experience supporting customers across multiple European markets or in a multilingual environment.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult your Privacy Notice (
) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Veterans, military spouses, and people with disabilities are encouraged to apply.
Sr. Network Support Specialist - Italian & English, eero in London employer: Amazon.com, Inc
Amazon is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Transfer Pricing Manager, you will benefit from a culture that values diversity and encourages professional growth through continuous learning and development opportunities. With a focus on meaningful work and a commitment to employee well-being, Amazon provides a unique platform for you to thrive in your career while making a significant impact in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Network Support Specialist - Italian & English, eero in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amazon.com, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amazon.com, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Network Support Specialist - Italian & English, eero in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amazon.com, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Amazon.com, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amazon.com, Inc!
How to prepare for a job interview at Amazon.com, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
